How often does Zoom have outages?

Zoom has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/zoom for the complete outage history with timelines and resolution details.

What was the last Zoom outage?

The most recent Zoom incident was "A subset of users in Jeddah may have experienced call disconnections." on February 3, 2026. It was classified as none impact and is currently resolved.

Zoom Outage History

50 incidents reported. Data sourced from the official Zoom status page.

Total Incidents

Major/Critical

Minor

Resolved

February 2026

A subset of users in Jeddah may have experienced call disconnections.

none

Feb 3, 12:29 PM→Feb 3, 12:52 PMresolved

Feb 3, 12:52 PM

resolved — This incident has been resolved and the affected services have been restored.

Feb 3, 12:29 PM

monitoring — On 02/03/2026, between 11:20 UTC and 11:25 UTC, a subset of users in Jeddah may have experienced call disconnections. This incident has been resolved, and the affected services have been restored.

Service Degradation affecting some Inbound and Outbound calls for Zoom Phone and Zoom Contact Center in the Japan Region

minor

Feb 3, 12:45 AM→Feb 3, 02:34 AMresolved

Feb 3, 02:34 AM

resolved — This incident has been resolved, and inbound and outbound calling services for Zoom Phone and Zoom Contact Center are fully operational.

Feb 3, 01:38 AM

monitoring — The service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region has been resolved. Our team will continue to monitor the situation closely and keep you informed of any...

Feb 3, 12:49 AM

identified — We have successfully identified the root cause affecting some inbound and outbound Toll Free Calls in the Japan Region. Our team is actively working on a resolution, and we will keep you informed wit...

+1 more updates

Service degradation affected Zoom Phone’s Outbound, Inbound Calls, and Cloud Recordings in Frankfurt, Germany region.

none

Feb 2, 10:09 AM→Feb 2, 10:58 AMresolved

Feb 2, 10:58 AM

resolved — This incident has been resolved.

Feb 2, 10:09 AM

monitoring — On 02/02/2026, between 9:12 UTC to 9:22 UTC, users experienced service degradation on Zoom Phone’s Outbound, Inbound Calls, and Cloud Recordings in Frankfurt, Germany region. This incident has been r...

Issue with Zoom Whiteboard Engagement Service for free users in US region.

none

Feb 1, 05:25 AM→Feb 1, 05:53 AMresolved

Feb 1, 05:53 AM

resolved — This incident has been resolved and the affected services have been restored.

Feb 1, 05:25 AM

investigating — On Feb 01 between 04:10 AM UTC - 05:06 AM UTC free users might have experienced issues with Zoom Whiteboard Engagement feature in US region. We have successfully resolved the issue. Our team will co...

January 2026

Issue affecting a subset of Zoom Phone outbound calls in United Kingdom.

minor

Jan 30, 12:39 PM→Jan 31, 06:29 AMresolved

Jan 31, 06:29 AM

resolved — This issue is on the far-end termination carrier and is outside of Zoom's control. As a result, we will be closing this incident. Thank you for your patience.

Jan 31, 03:01 AM

identified — We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom. We will keep you informed with timely updates as progres...

Jan 30, 04:12 PM

identified — We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom. Our team is actively working on a resolution, and we wil...

+3 more updates

Service Degradation Affecting Pardot Integration

minor

Jan 31, 12:57 AM→Jan 31, 04:08 AMresolved

Jan 31, 04:08 AM

resolved — After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.

Jan 31, 02:19 AM

identified — We have successfully identified the root cause affecting Pardot Integration. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Tha...

Jan 31, 01:17 AM

investigating — We continue to investigate the service degradation with Pardot integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information be...

+1 more updates

Service Degradation Affecting Zoom Contact Center in the Saudi Arabia region.

minor

Jan 30, 07:52 PM→Jan 30, 08:45 PMresolved

Jan 30, 08:45 PM

resolved — This incident has been resolved and the affected services have been restored.

Jan 30, 08:21 PM

monitoring — The service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region has been successfully resolved. Our team will continue to monitor the situation closel...

Jan 30, 08:09 PM

identified — We have successfully identified the root cause affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region. Our team is actively working on a resolution, and we will keep...

+1 more updates

Partial Outage Affecting WhatsApp Integration

major

Jan 28, 06:27 PM→Jan 28, 10:00 PMresolved

Jan 28, 10:00 PM

resolved — This incident has been resolved and the affected services have been restored.

Jan 28, 09:51 PM

monitoring — The partial outage affecting WhatsApp Integration has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Jan 28, 08:29 PM

identified — Our team continues to work on a resolution, and we will provide additional updates as they become available. Thank you for your patience.

+2 more updates

Intermittent service degradation impacting Zoom AI Companion meeting summaries in the India region.

minor

Jan 28, 04:41 PM→Jan 28, 05:37 PMresolved

Jan 28, 05:37 PM

resolved — After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.

Jan 28, 05:13 PM

investigating — Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

Jan 28, 04:41 PM

investigating — We are investigating an intermittent service degradation impacting Zoom AI Companion meeting summaries in the India region. Our team is actively working to identify the impact and root cause. We will...

Service Degradation Affecting Zoom Services

minor

Jan 27, 07:10 PM→Jan 27, 07:43 PMresolved

Jan 27, 07:43 PM

resolved — The service degradation with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further...

Jan 27, 07:41 PM

monitoring — The service degradation with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further...

Jan 27, 07:33 PM

monitoring — The service degradation affecting a very small subset of users with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved. Our team will continue to monitor the situation close...

+2 more updates

Service degradation affecting Conference Room Connector SIP calls in Tian Jin Data Center.

none

Jan 27, 06:20 PM→Jan 27, 06:25 PMresolved

Jan 27, 06:25 PM

resolved — This incident has been resolved.

Jan 27, 06:20 PM

monitoring — Between 01/23/2026 12:50 UTC and 01/26/2026 10:50 UTC, A subset of users specifically using the Conference Room Connector service via SRV (Service) DNS records in the Tian Jin data centre may have exp...

Intermittent issue affecting Zoom AI Companion in US and AU region

minor

Jan 27, 08:48 AM→Jan 27, 09:16 AMresolved

Jan 27, 09:16 AM

resolved — This incident has been resolved.

Jan 27, 09:01 AM

monitoring — The issue affecting AI companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Jan 27, 08:48 AM

investigating — We are currently investigating a service degradation affecting AI Companion. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolv...

Zoom Phone Service Degradation in Japan

minor

Jan 27, 02:08 AM→Jan 27, 03:55 AMresolved

Jan 27, 03:55 AM

resolved — This incident has been resolved and the affected services have been restored.

Jan 27, 03:41 AM

monitoring — Our carrier partner has successfully resolved the issue. Following a detailed investigation, we confirmed that the provider exchange functioned normally and was not impacted. However, a subset of cust...

Jan 27, 02:48 AM

identified — We continue to work with our carrier for the issue affecting calls in the Japan region. We will keep you informed with timely updates as progress is made.

+2 more updates

Service Degradation Affecting MeetingAIC and Transcript failures in the UK Region

minor

Jan 23, 11:39 PM→Jan 24, 01:22 AMresolved

Jan 24, 01:22 AM

resolved — This incident has been resolved.

Jan 24, 12:59 AM

monitoring — The service degradation with MeetingAIC and Transcript failures in the UK Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any ...

Jan 24, 12:55 AM

identified — We have successfully identified the root cause affecting MeetingAIC and Transcript failures in the UK Region. Our team is actively working on a resolution, and we will keep you informed with timely u...

+1 more updates

A subset of users may have experienced issues with Zoom Meetings in Singapore Region

none

Jan 22, 05:25 AM→Jan 22, 06:05 AMresolved

Jan 22, 06:05 AM

resolved — This incident has been resolved and the affected services have been restored.

Jan 22, 05:25 AM

monitoring — Between 01/22/2026 03:42 UTC and 03:50 UTC, a subset of users may have experienced issues with Zoom Meetings in Singapore Region. The issue has been resolved and we will continue to monitor and provid...

Service Degradation Affecting Zoom App Integration

minor

Jan 22, 03:49 AM→Jan 22, 04:04 AMresolved

Jan 22, 04:04 AM

resolved — After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.

Jan 22, 03:49 AM

investigating — We are currently investigating a service degradation affecting Zoom App Integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more info...

Zoom AI service degradation impacting Image generation in the US region.

none

Jan 20, 01:08 PM→Jan 20, 01:22 PMresolved

Jan 20, 01:22 PM

resolved — This incident has been resolved.

Jan 20, 01:08 PM

monitoring — On 1/20/2026 between 12:04 UTC to 12:15 UTC - Users might have experienced issues with Zoom AI Image generation in the US region. Our engineers mitigated the issue, this incident has been resolved. ...

A subset of users may experience short delay in email delivery in US region.

minor

Jan 18, 07:58 AM→Jan 19, 06:26 AMresolved

Jan 19, 06:26 AM

resolved — This incident has been resolved.

Jan 19, 06:14 AM

monitoring — The issue affecting Zoom email in US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Jan 19, 05:08 AM

identified — We are continuing to work on a fix for this issue.

+10 more updates

Service Degradation Affecting Zoom Meeting Recording transcript for Hebrew language in US and Europe Region.

minor

Jan 18, 08:31 AM→Jan 18, 08:50 AMresolved

Jan 18, 08:50 AM

resolved — After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.

Jan 18, 08:31 AM

investigating — We are currently investigating a service degradation affecting Zoom Meeting Recording transcript for Hebrew language in US and Europe Region. Our team is actively working to identify the impact and r...

A subset of users might have experienced an issue with Zoom Conference Room Connector in APAC Region

none

Jan 18, 04:42 AM→Jan 18, 05:14 AMresolved

Jan 18, 05:14 AM

resolved — This incident has been resolved and the affected services have been restored.

Jan 18, 04:42 AM

monitoring — On 18/01/2026, Between 03:43 UTC to 04:13 UTC, a subset of users might have experienced an issue with Zoom Conference Room Connector in APAC Region. We have mitigated the issue and we will continue to...

A subset of users may experience an issue with sharing feature for Zoom Web Clips and Notes in Europe Region.

minor

Jan 17, 03:04 AM→Jan 17, 03:46 AMresolved

Jan 17, 03:46 AM

resolved — This incident has been resolved.

Jan 17, 03:20 AM

monitoring — We have successfully resolved the issue where a subset of users may have experienced an issue with sharing feature for Zoom Web Clips and Notes in Europe Region. Our team will continue to monitor the...

Jan 17, 03:04 AM

identified — We have successfully identified the root cause affecting a subset of users may experience an issue with sharing feature for Zoom Web Clips and Notes in Europe Region. Our team is actively working on ...

A subset of users experienced Dial-in/Dial-out in US East Region

none

Jan 15, 09:08 PM→Jan 15, 09:21 PMresolved

Jan 15, 09:21 PM

resolved — This incident has been resolved.

Jan 15, 09:08 PM

monitoring — On 1/15/2025, from 20:03 to 20:25 UTC a subset of users may have experienced an issue with Meeting Dial-in/Dial-out in US East Region. This incident has been resolved and the affected services have b...

Service Degradation Affecting Zoom Phone - North America

minor

Jan 15, 09:08 PM→Jan 15, 09:19 PMresolved

Jan 15, 09:19 PM

resolved — This incident has been resolved and the affected services have been restored.

Jan 15, 09:08 PM

monitoring — A small subset a users may have experienced call drops from 20:11 UTC to 20:29 UTC. The service degradation with Zoom Phone - North America has been successfully resolved. Our team will continue to...

Service Degradation Affecting outbound SMS service in Australia Region.

minor

Jan 14, 05:52 AM→Jan 14, 07:40 AMresolved

Jan 14, 07:40 AM

resolved — This incident has been resolved and the affected services have been restored.

Jan 14, 06:44 AM

monitoring — The service degradation affecting outbound SMS service in Australia Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any furthe...

Jan 14, 06:28 AM

identified — We have successfully identified the root cause affecting outbound SMS service in Australia Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as ...

+1 more updates

Service degradation affecting Zoom integration for the Google Workspace add-on

minor

Jan 13, 04:33 PM→Jan 13, 05:52 PMresolved

Jan 13, 05:52 PM

resolved — This incident has been resolved and the affected services have been restored.

Jan 13, 05:11 PM

monitoring — The service degradation affecting Zoom integration for the Google Workspace add-on has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of an...

Jan 13, 04:42 PM

identified — We have successfully identified the root cause affecting Zoom integration for the Google Workspace add-on. Our team is actively working on a resolution, and we will keep you informed with timely upda...

+1 more updates

Service degradation affecting Zoom Services in Saudi Arabia

none

Jan 13, 01:26 AM→Jan 13, 01:38 AMresolved

Jan 13, 01:38 AM

resolved — This incident has been resolved.

Jan 13, 01:26 AM

monitoring — On 1/13/2026, between 00:41 UTC to 00:59 UTC, a subset of users may have experienced issues with Zoom Services in Saudi Arabia. The issue has been resolved and our team will continue to monitor the s...

A subset of users are experiencing intermittent Zoom Phone and Zoom Contact Center Inbound and Outbound call service degradation in South Africa region.

minor

Jan 12, 11:25 AM→Jan 12, 03:01 PMresolved

Jan 12, 03:01 PM

resolved — This incident has been resolved and the affected services have been restored.

Jan 12, 02:40 PM

monitoring — The issue affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services in South Africa region has been successfully resolved. Our team will continue to monitor the situation closely...

Jan 12, 01:37 PM

identified — We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services. Our team is actively working with our carrier partner, and the outbound...

+3 more updates

Service Degradation Affecting Zoom Whiteboard and Notes in Europe Region.

minor

Jan 11, 04:46 AM→Jan 11, 05:47 AMresolved

Jan 11, 05:47 AM

resolved — This incident has been resolved and the affected services have been restored.

Jan 11, 05:30 AM

monitoring — The service degradation affecting Zoom Whiteboard and Notes in Europe Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any furt...

Jan 11, 05:20 AM

identified — We have successfully identified the root cause affecting Zoom Whiteboard and Notes in Europe Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as...

+1 more updates

Service degradation with Continuous Meeting Chat Service in Saudi Arabia region impacting a subset of users.

minor

Jan 10, 06:16 AM→Jan 10, 07:29 AMresolved

Jan 10, 07:29 AM

resolved — This incident has been resolved and the affected services have been restored.

Jan 10, 07:06 AM

monitoring — The issue with subset of users experiencing delay with Continuous Meeting Chat Service in Saudi Arabia region has been successfully resolved. Our team will continue to monitor the situation closely an...

Jan 10, 06:16 AM

investigating — We are currently investigating a service degradation affecting subset of users experiencing delay with Continuous Meeting Chat Service in Saudi Arabia region. Our team is actively working to identify...

Issue with Zoom Virtual Voice Agent

none

Jan 8, 06:28 PM→Jan 8, 07:29 PMresolved

Jan 8, 07:29 PM

resolved — This incident has been resolved.

Jan 8, 06:28 PM

monitoring — Between 16:18 UTC and 17:17 UTC a subset of users may have experienced timeout issues with Zoom Virtual Agent (Voice Agent). The issue has been resolved and our team will continue to monitor the situa...

Service degradation affecting Zoom Services in Saudi Arabia.

minor

Jan 7, 07:23 AM→Jan 7, 11:57 AMresolved

Jan 7, 11:57 AM

resolved — This incident has been resolved and the affected services have been restored.

Jan 7, 07:42 AM

monitoring — The service degradation affecting Zoom Services in Saudi Arabia impacting a subset of users has been resolved. Our team will continue to monitor the situation closely and keep you informed of any furt...

Jan 7, 07:23 AM

investigating — We are currently investigating a service degradation affecting Zoom Services in Saudi Arabia. Our team is actively working to identify the impact and root cause. We will provide an update as soon as ...

Zoom Push Notification Service’s transcription is experiencing timeouts for Zoom Contact Center and Zoom Phone.

minor

Jan 5, 09:25 AM→Jan 6, 01:35 PMresolved

Jan 6, 01:35 PM

resolved — This incident has been resolved.

Jan 6, 01:20 PM

monitoring — The service degradation affecting Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone has been successfully resolved. Our team will continue to monitor the situatio...

Jan 6, 09:24 AM

identified — We have successfully identified the root cause of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. We will provide an update as soon as more information becomes a...

+8 more updates

December 2025

Service Degradation Affecting Zoom Outbound SMS in the Australia Region

minor

Dec 31, 08:15 AM→Dec 31, 10:03 AMresolved

Dec 31, 10:03 AM

resolved — This incident has been resolved.

Dec 31, 09:53 AM

monitoring — Our underlying carrier partner has resolved the issue affecting outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Dec 31, 09:15 AM

identified — We have successfully identified the root cause affecting outbound SMS delivery. Our carrier is actively working on a resolution, and we will keep you informed with timely updates as progress is made...

+2 more updates

Service Degradation Affecting Zoom Docs Gallery

minor

Dec 28, 07:18 PM→Dec 28, 07:28 PMresolved

Dec 28, 07:28 PM

resolved — This incident has been resolved and the affected services have been restored.

Dec 28, 07:18 PM

monitoring — We have identified and resolved a service degradation of Zoom Docs Gallery that impacted a subset of users from approximately 18:26 UTC to 18:38 UTC on 12/28/25. Our team will continue to monitor the...

Service Degradation with Notes, Tasks and Whiteboard in the Saudi Arabia Region

none

Dec 22, 07:17 PM→Dec 22, 07:28 PMresolved

Dec 22, 07:28 PM

resolved — This incident has been resolved and the affected services have been restored.

Dec 22, 07:17 PM

monitoring — On 12/22/2025 between 18:10 UTC to 18:32 UTC - A subset of users experienced issues with Notes, Tasks and Whiteboard Service Degradation in Saudi Arabia Region. Our engineers have mitigated the issue...

Degraded experience in processing Meeting Recording Transcriptions of Zoom Revenue Accelerator.

minor

Dec 19, 07:32 AM→Dec 19, 03:19 PMresolved

Dec 19, 03:19 PM

resolved — This incident has been resolved and the affected services have been restored.

Dec 19, 01:33 PM

monitoring — We are continuing to monitor the situation of processing Meeting Recording Transcriptions of Zoom Revenue Accelerator. We will keep you informed of any further developments.

Dec 19, 11:41 AM

monitoring — We are continuing to monitor the situation of processing Meeting Recording Transcriptions of Zoom Revenue Accelerator. We will keep you informed of any further developments.

+3 more updates

Service Degradation Affecting Zoom Clips in the US Region

minor

Dec 17, 11:51 PM→Dec 18, 12:44 AMresolved

Dec 18, 12:44 AM

resolved — This incident has been resolved and the affected services have been restored.

Dec 18, 12:35 AM

monitoring — The service degradation with Zoom Clips in the US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Dec 18, 12:16 AM

identified — We have successfully identified the root cause affecting Zoom Clips in the US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is ma...

+1 more updates

Issue with Zoom Client 6.7 on iOS for subset of Users

major

Dec 16, 08:38 PM→Dec 17, 09:52 PMresolved

Dec 17, 09:52 PM

resolved — This incident has been resolved.

Dec 17, 02:49 PM

monitoring — Our team will continue to monitor the situation closely and keep you informed of any further developments.

Dec 17, 07:33 AM

monitoring — The service degradation affecting Zoom meetings has been successfully resolved. We have rolled out new iOS client version to App Store: Zoom Workplace 6.7.1 and Zoom Workplace for Intune 6.7.1. Custom...

+5 more updates

Issue with multiple Zoom Services in multiple regions

major

Dec 17, 12:34 AM→Dec 17, 04:53 AMresolved

Dec 17, 04:53 AM

resolved — This incident has been resolved and the affected services were restored.

Dec 17, 03:48 AM

monitoring — The issue affecting multiple zoom services has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Dec 17, 01:56 AM

identified — The issue has been identified and a rollback is underway. We are observing some recovery of services and continue to monitor. We will provide an update as soon as we have more information.

+6 more updates

Service Degradation Affecting Zoom Outbound SMS in the AU Region

major

Dec 16, 11:50 PM→Dec 17, 12:53 AMresolved

Dec 17, 12:53 AM

resolved — This incident has been resolved and the affected services have been restored.

Dec 17, 12:34 AM

monitoring — The outbound SMS problems affecting users in the AU region have now been fully resolved. Our teams will continue to monitor the situation closely and update you on any new developments.

Dec 16, 11:50 PM

investigating — We are currently investigating a service degradation affecting Zoom Outbound SMS in the AU Region. Our team is actively working to identify the impact and root cause. We will provide an update as soo...

Issue with Zoom Room Health Dashboard in US region.

minor

Dec 15, 05:00 PM→Dec 15, 09:35 PMresolved

Dec 15, 09:35 PM

resolved — This incident has been resolved.

Dec 15, 08:51 PM

monitoring — We have mitigated the issue affecting the Zoom Room Health dashboard. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Dec 15, 05:00 PM

investigating — We are currently investigating a service degradation affecting subset of users ability to access Zoom Rooms Dashboard in US region. Our team is actively working to identify the impact and root cause....

Inbound Call service degradation in Zoom Contact Center

none

Dec 15, 04:31 PM→Dec 15, 05:39 PMresolved

Dec 15, 05:39 PM

resolved — This incident has been resolved and the affected services have been restored.

Dec 15, 04:49 PM

monitoring — Our team will continue to monitor the situation closely and keep you informed of any further developments.

Dec 15, 04:31 PM

monitoring — The service degradation affecting Inbound calls in Zoom Contact Center has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further de...

Service Degradation Affecting ZVA Voice Agent for Non-English languages

minor

Dec 15, 07:27 AM→Dec 15, 01:27 PMresolved

Dec 15, 01:27 PM

resolved — This incident has been resolved and the affected services have been restored.

Dec 15, 12:09 PM

monitoring — We have resolved the issue affecting ZVA Voice Agent for Non-English languages. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Dec 15, 10:06 AM

identified — We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

+2 more updates

A subset of users experienced issues with sign-in option with SSO Services.

none

Dec 10, 10:45 AM→Dec 10, 10:59 AMresolved

Dec 10, 10:59 AM

resolved — This incident has been resolved.

Dec 10, 10:45 AM

monitoring — On 12/10/2025 between 05:31 UTC to 07:49 UTC - A subset of users experienced issues with sign-in option with SSO Services. Our engineers have mitigated the issue, this incident has been resolved.

Issue with Quality Management interaction services

minor

Dec 8, 04:04 AM→Dec 8, 05:36 AMresolved

Dec 8, 05:36 AM

resolved — This incident has been resolved and the affected services have been restored.

Dec 8, 05:10 AM

monitoring — The issue affecting Quality Management interaction services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Dec 8, 04:55 AM

identified — We have successfully identified the root cause affecting Quality Management interaction services. Our team is actively working on a resolution, and we will keep you informed with timely updates as pro...

+2 more updates

Issue with multiple Zoom Services

minor

Dec 5, 09:11 AM→Dec 5, 09:51 AMresolved

Dec 5, 09:51 AM

resolved — This incident has been resolved.

Dec 5, 09:34 AM

monitoring — We have resolved the issue with our provider & Zoom services are recovered. Our team will continue to monitor the situation closely and keep you informed of any further developments. Services Impacte...

Dec 5, 09:11 AM

identified — We have identified service degradation with multiple Zoom services degradation and are working on a mitigation plan. We will continue to provide updates as we have them.

Issues with Zoom Phone functionality impacting a subset of users in Japan.

none

Dec 3, 07:59 AM→Dec 3, 08:09 AMresolved

Dec 3, 08:09 AM

resolved — This incident was resolved and the affected services were restored.

Dec 3, 07:59 AM

monitoring — On 11/25/2025, Between 2:05 UTC to 2:30 UTC, A subset of users in Japan may have experienced issues with Zoom Phone functionality. Our Vendor resolved the issue and the affected services were restored...

A subset of users are experiencing intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region.

minor

Dec 2, 04:05 AM→Dec 2, 06:30 AMresolved

Dec 2, 06:30 AM

resolved — This incident has been resolved and the affected services have been restored.

Dec 2, 05:58 AM

monitoring — The issue affecting intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region has been resolved. Our team will continue to monitor the situation closely and ke...

Dec 2, 05:35 AM

investigating — We continue to investigate intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. We will provide an update as soon as more information becomes available. ...

+2 more updates

November 2025

A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region.

minor

Nov 27, 02:26 AM→Nov 27, 06:08 AMresolved

Nov 27, 06:08 AM

resolved — This incident has been resolved and the affected services have been restored.

Nov 27, 05:58 AM

monitoring — A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation ...

Nov 27, 05:34 AM

identified — Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience

+4 more updates

A subset of users might have experienced audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Europe region.

none

Nov 26, 05:07 AM→Nov 26, 05:19 AMresolved

Nov 26, 05:19 AM

resolved — This incident has been resolved.

Nov 26, 05:07 AM

monitoring — Between 11/25/2025 18:00 UTC and 11/26/2025 04:48 UTC, a subset of users might have experienced audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Europe region. This incident has be...

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