How often does Twilio have outages?

Twilio has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/twilio for the complete outage history with timelines and resolution details.

What was the last Twilio outage?

The most recent Twilio incident was "On Call Engineers are Investigating an issue with Voice" on February 3, 2026. It was classified as none impact and is currently investigating.

Twilio Outage History

50 incidents reported. Data sourced from the official Twilio status page.

Total Incidents

Major/Critical

Minor

Resolved

February 2026

On Call Engineers are Investigating an issue with Voice

none

Feb 3, 07:35 PMinvestigating

Feb 3, 07:35 PM

investigating — Our monitoring systems have detected a potential issue with Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays and Failures to Drillisch 1&1 in Germany

minor

Feb 3, 02:35 PM→Feb 3, 07:09 PMresolved

Feb 3, 07:09 PM

resolved — We are no longer experiencing SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. This incident has been resolved.

Feb 3, 05:15 PM

monitoring — We are observing recovery in SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. We will continue monitoring the service to ensure a full recovery. We will provide anot...

Feb 3, 03:34 PM

investigating — We continue to experience SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide a...

+1 more updates

SMS Delivery Delays to MTN Network in Rwanda

minor

Feb 3, 04:13 PM→Feb 3, 07:05 PMresolved

Feb 3, 07:05 PM

resolved — We are no longer experiencing SMS delivery delays when sending messages to MTN network in Rwanda. This incident has been resolved.

Feb 3, 05:12 PM

monitoring — We are observing recovery in SMS delivery delays when sending messages to MTN network in Rwanda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 ...

Feb 3, 04:13 PM

investigating — We are experiencing SMS delivery delays when sending messages to MTN network in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hou...

Programmable Messaging APIs Affected

none

Feb 3, 06:58 PM→Feb 3, 06:58 PMresolved

Feb 3, 07:07 PM

resolved — Twilio Programmable Messaging APIs was degraded for 2 minutes between 09:59 and 10:01 Pacific Time and then again between 10:27 and 10:29 Pacific Time on 02/03/2026. During this period of time custom...

SMS Delivery Failures for a subset of Short Codes to Fibernetics Network in Canada

minor

Feb 2, 04:51 PM→Feb 3, 05:31 PMresolved

Feb 3, 05:31 PM

resolved — We are no longer experiencing SMS delivery Fibernotics network in Canada. This incident has been resolved.

Feb 3, 03:42 PM

monitoring — We are observing successful SMS delivery Fibernotics network in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more ...

Feb 3, 08:11 AM

investigating — We are continuing to investigate this issue.

+5 more updates

Twilio Messaging in IE1 Affected

none

Feb 3, 10:18 AM→Feb 3, 10:18 AMresolved

Feb 3, 10:18 AM

resolved — Twilio Messaging in IE1 was degraded for 5 minutes between 3 February 2026 09:35 AM UTC and 09:40 AM UTC. During this period of time customers may have experienced delays in message status updates for...

SMS Delivery Failures From Australia Subscribers to a Subset of Twilio Phone Numbers in Australia

minor

Feb 3, 08:40 AMidentified

Feb 3, 03:20 PM

identified — Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are continuing working to deploy a fix. We expect to provid...

Feb 3, 11:21 AM

identified — Our engineers have identified the issue causing inbound SMS messages not being received by a subset of Twilio phone numbers in Australia and are working to deploy a fix. We expect to provide another u...

Feb 3, 09:33 AM

investigating — We continue to investigate an issue where inbound SMS messages are not being received by a subset of Twilio phone numbers in Australia. Our engineering teams have been engaged and currently investigat...

+1 more updates

On Call Engineers Are Investigating an Issue Related to Voice Failures Due to Call Summary Attributes

none

Feb 2, 11:13 PM→Feb 3, 05:52 AMresolved

Feb 3, 05:52 AM

resolved — The issue affecting Voice failures has been resolved, and the service is functioning normally at this time.

Feb 2, 11:13 PM

investigating — Our monitoring systems have detected a potential issue with the Voice product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delay to GrameenPhone Network in Bangladesh

maintenance

Feb 2, 11:01 PM→Feb 3, 02:07 AMresolved

Feb 3, 02:07 AM

resolved — We are no longer experiencing delivery report delays when sending messages to GrameenPhone Network in Bangladesh. This incident has been resolved.

Feb 3, 01:57 AM

monitoring — We are still observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide a...

Feb 2, 11:58 PM

monitoring — We are observing recovery in SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. We will continue monitoring the service to ensure a full recovery. We will provide another...

+1 more updates

SMS Delivery Delays to Multiple Networks From a Subset of Alphanumeric Sender ID in France

minor

Feb 2, 05:38 PM→Feb 2, 09:13 PMresolved

Feb 2, 09:13 PM

resolved — We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. This incident has been resolved.

Feb 2, 07:34 PM

monitoring — We are observing recovery in SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. We will continue monitoring the service to ensure a full ...

Feb 2, 06:38 PM

investigating — We continue experiencing SMS delivery delays when sending messages to Multiple Networks From a Subset of Alphanumeric Sender ID in France. Our engineers are working with our carrier partner to resolve...

+1 more updates

AccSec US T-Mobile API Issue

minor

Feb 2, 10:51 AM→Feb 2, 09:06 PMresolved

Feb 2, 09:06 PM

resolved — The issue affecting i T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN has been resolved, and the service is functioning normally...

Feb 2, 07:32 PM

monitoring — We are observing recovery in the issue with T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. We will continue monitoring the ser...

Feb 2, 05:23 PM

investigating — We continue experiencing an issue with the T-Mobile US API, impacting Account Security Services, causing errors—Invalid MSISDN / No Data Found For Provided MSISDN. Our engineering team is actively wor...

+3 more updates

On Call Engineers are Investigating an issue with the Voice product

none

Feb 2, 07:40 PM→Feb 2, 07:55 PMresolved

Feb 2, 07:55 PM

resolved — We have fully investigated the Voice issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Feb 2, 07:40 PM

investigating — Our monitoring systems have detected a potential issue with the Voice product Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Claro in Brazil via Subset of Longcodes

minor

Feb 2, 02:03 PM→Feb 2, 05:27 PMresolved

Feb 2, 05:27 PM

resolved — We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. This incident has been resolved.

Feb 2, 03:27 PM

monitoring — We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide an...

Feb 2, 03:03 PM

investigating — We continue to experience SMS delivery delays when sending messages to Claro in Brazil via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide...

+1 more updates

SMS Delivery Failures to Tele2 Network in Russia

minor

Feb 1, 11:24 PM→Feb 2, 02:03 AMresolved

Feb 2, 02:03 AM

resolved — We are no longer experiencing SMS delivery delays when sending messages to Tele2 Network in Russia. This incident has been resolved.

Feb 2, 01:19 AM

monitoring — We are observing successful SMS delivery to Tele2 Network in Russia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more inf...

Feb 2, 12:35 AM

investigating — We continue to experience SMS delivery failures to Tele2 Network in Russia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or a...

+1 more updates

MMS Delivery Delays From And To Multiple Networks in United States of America Via A Subset Of Twilio Shortcodes

minor

Feb 1, 01:00 AM→Feb 1, 08:39 AMresolved

Feb 1, 08:39 AM

resolved — We are no longer experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. This incident has been resolved.

Feb 1, 06:05 AM

monitoring — We are observing recovery in MMS/SMS delivery delays when sending messages to and from Multiple Networks in the United States of America. We will provide another update in 2 hours or as soon as more ...

Feb 1, 03:52 AM

investigating — We continue experiencing MMS delivery delays when sending messages to and from Multiple Networks in the United States of America. Our engineers are working with our carrier partner to resolve the issu...

+3 more updates

January 2026

SMS Delivery Failures to Tigo in Bolivia (Plurinational State of) & Cambodia

minor

Jan 31, 02:51 AM→Feb 2, 07:35 AMresolved

Feb 2, 07:35 AM

resolved — We are no longer experiencing SMS delivery failures to Tigo in Bolivia (Plurinational State of). This incident has been resolved.

Feb 2, 06:47 AM

monitoring — We are observing recovery in SMS delivery failures to Tigo in Bolivia (Plurinational State of). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 h...

Feb 1, 09:32 AM

investigating — We continue to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another updat...

+5 more updates

SMS Delivery Delays To Vala Network in Kosovo

minor

Jan 30, 01:39 PM→Feb 1, 01:12 AMresolved

Feb 1, 01:12 AM

resolved — We are no longer experiencing SMS delivery delays when sending messages to Vala Network in Kosovo. This incident has been resolved.

Jan 31, 11:09 PM

monitoring — We are observing recovery in SMS delivery delays when sending messages to the Vala Network in Kosovo. We will continue monitoring the service to ensure a full recovery. We will provide another update ...

Jan 31, 10:39 PM

+6 more updates

SMS Delivery Delays to Telefonica in Costa Rica

minor

Jan 31, 11:30 AM→Jan 31, 04:10 PMresolved

Jan 31, 04:10 PM

resolved — We are no longer experiencing SMS delivery delays when sending messages to Telefonica in Costa Rica. This incident has been resolved.

Jan 31, 02:12 PM

monitoring — We are observing recovery in SMS delivery delays when sending messages to Telefonica in Costa Rica. We will continue monitoring the service to ensure a full recovery. We will provide another update in...

Jan 31, 12:20 PM

investigating — We continue to experience SMS delivery delays when sending messages to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update...

+1 more updates

SMS Delivery Delays to Google Voice Network in United States of America via a Subset of Short Codes

minor

Jan 30, 08:49 PM→Jan 31, 03:50 AMresolved

Jan 31, 03:50 AM

resolved — We are no longer experiencing SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. This incident has been resolved.

Jan 30, 11:58 PM

monitoring — We are still observing recovery in SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. We will continue monitoring the service to ens...

Jan 30, 09:56 PM

monitoring — We are observing recovery in SMS delivery delays when sending messages to Google Voice in the United States of America via a subset of short codes. We will continue monitoring the service to ensure a ...

+2 more updates

Outbound Call Failure To Lycamobile In UK from a Subset Of Twilio Numbers

minor

Jan 30, 03:11 PM→Jan 30, 11:51 PMresolved

Jan 30, 11:51 PM

resolved — The issue affecting outbound calls to Lycamobile in UK from a subset of Twilio numbers has been resolved, and the service is functioning normally at this time.

Jan 30, 09:53 PM

monitoring — We have started seeing recovery for outbound calls to Lycamobile in UK from a subset of Twilio numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 ...

Jan 30, 06:11 PM

investigating — We are continuing to investigate the issue with outbound calls to Lycamobile in UK from a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to...

+3 more updates

SMS Delivery Delays to TIGO Network in Guatemala

minor

Jan 30, 05:31 PM→Jan 30, 07:31 PMresolved

Jan 30, 07:31 PM

resolved — We are no longer experiencing SMS Delivery Delays to TIGO Network in Guatemala. This incident has been resolved.

Jan 30, 06:50 PM

monitoring — We continue to observe recovery in SMS Delivery Delays to TIGO Network in Guatemala. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as ...

Jan 30, 06:23 PM

monitoring — We are observing recovery in SMS Delivery Delays to TIGO Network in Guatemala.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as so...

+1 more updates

Delay in Transcription Completion

minor

Jan 30, 03:58 PM→Jan 30, 05:43 PMresolved

Jan 30, 05:43 PM

resolved — Conversational Intelligence transcription latencies has been resolved and it is operating normally at this time.

Jan 30, 05:15 PM

monitoring — We are continuing to see recovery in the Conversational Intelligence transcription latencies, and will continue to monitor the issue. We'll provide another update in 2 hours or as soon as more informa...

Jan 30, 04:46 PM

monitoring — We are seeing recovery in the Conversational Intelligence transcription latencies, and will continue to monitor the issue. We'll provide another update in 30 minutes or as soon as more information bec...

+2 more updates

SMS Delivery Delays to Lycamobile Ltd in Netherlands

minor

Jan 30, 07:25 AM→Jan 30, 04:40 PMresolved

Jan 30, 04:40 PM

resolved — We are no longer experiencing SMS Delivery Delays to Lycamobile Ltd in Netherlands. This incident has been resolved.

Jan 30, 02:56 PM

monitoring — We keep observing recovery in SMS Delivery Delays to Lycamobile Ltd in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as s...

Jan 30, 02:24 PM

monitoring — We are observing recovery in SMS Delivery Delays to Lycamobile Ltd in Netherlands. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as...

+3 more updates

DIP Returns Incorrect MNP Data For Some Numbers in France

none

Jan 30, 03:26 PM→Jan 30, 03:26 PMresolved

Jan 30, 03:26 PM

resolved — Twilio Messaging APIs was degraded between 10/31/2024 and 01/30/2026. During this period of time customers may have experienced SMS and MMS delivery problems to a small subset of ported mobile numbers...

Customers Unable to Proceed Past Address Page in Upgrade Flow

minor

Jan 30, 11:41 AM→Jan 30, 02:47 PMresolved

Jan 30, 02:47 PM

resolved — The issue preventing customers from proceeding past the address page in the upgrade flow has been resolved, and the console is now operating normally.

Jan 30, 02:34 PM

monitoring — Customers who were previously unable to proceed past the address page in the upgrade flow are now able to do so. We will continue to monitor for system stability. We'll provide another update in 30 mi...

Jan 30, 02:30 PM

investigating — We are still experiencing an issue where customers are experiencing failures when entering their address during the account upgrade flow. This may prevent some users from successfully completing the u...

+2 more updates

SMS Delivery Delays to NetOne Zimbabwe

minor

Jan 29, 11:11 PM→Jan 30, 06:54 AMresolved

Jan 30, 06:54 AM

resolved — We are no longer experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. This incident has been resolved.

Jan 30, 05:05 AM

monitoring — We are observing recovery in SMS delivery delays when sending messages to NetOne Zimbabwe. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours ...

Jan 30, 01:43 AM

investigating — We still experiencing SMS delivery delays when sending messages to NetOne Zimbabwe. Our engineers keep working with our carrier partner to resolve the issue. We will provide another update in 4 hours ...

+2 more updates

SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes

minor

Jan 29, 11:57 PM→Jan 30, 02:43 AMresolved

Jan 30, 02:43 AM

resolved — We are no longer experiencing SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes. This incident has been resolved.

Jan 30, 12:54 AM

monitoring — We are observing recovery in SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide ano...

Jan 29, 11:57 PM

investigating — We are experiencing SMS Delivery Delays From Mexico Network Subscribers to Subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide anothe...

Emergency Number Provisioning Failing Intermittently Due to Configuration Lookup Returning No Results

minor

Jan 28, 05:50 PM→Jan 30, 12:34 AMresolved

Jan 30, 12:34 AM

resolved — Emergency Number Provisioning is now operating normally.

Jan 30, 12:10 AM

monitoring — Emergency Number Provisioning is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jan 29, 08:57 AM

investigating — We continue investigating an intermittent issue: when the customer attempts to register an emergency address to a phone number, the registration fails and the number remains in an unregistered status....

+5 more updates

Increased Delays in Transcription Completion

minor

Jan 29, 09:21 PM→Jan 29, 10:29 PMresolved

Jan 29, 10:29 PM

resolved — Transcription delays has been resolved and are operating normally at this time.

Jan 29, 09:58 PM

monitoring — Transcription completion are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Jan 29, 09:40 PM

investigating — We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available

+2 more updates

MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers

minor

Jan 29, 01:44 PM→Jan 29, 07:03 PMresolved

Jan 29, 07:03 PM

resolved — We are no longer experiencing MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. This incident has been resolved.

Jan 29, 05:08 PM

monitoring — We are actively monitoring the MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers to ensure a complete recovery. We will provide another update within 2...

Jan 29, 04:39 PM

monitoring — We are observing recovery in MMS Delivery Delays To T-Mobile Network In United States of America Via A Subset Of Twilio Numbers. We will continue monitoring the service to ensure a full recovery. We w...

+2 more updates

SMS Delivery Delays To Hot Mobile network in Israel

minor

Jan 29, 01:48 PM→Jan 29, 06:54 PMresolved

Jan 29, 06:54 PM

resolved — We are no longer experiencing SMS delivery delays to the Hot Mobile network in Israel. This incident has been resolved.

Jan 29, 04:58 PM

monitoring — We are actively monitoring the SMS delivery delays to the Hot Mobile network in Israel to ensure a complete recovery. We will provide another update within 2 hours or as soon as more information becom...

Jan 29, 04:34 PM

monitoring — We are observing recovery in SMS delivery delays to the Hot Mobile network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or...

+2 more updates

AccSec Enstrem - Canada API Errors - "API error code: 18

minor

Jan 29, 01:37 PM→Jan 29, 06:47 PMresolved

Jan 29, 06:47 PM

resolved — The issue affecting AccSec Enstrem - Canada API for error code 18 has been resolved, and the service is functioning normally at this time.

Jan 29, 04:51 PM

monitoring — We are actively monitoring the AccSec Enstrem - Canada API for error code 18 to ensure a complete recovery. We will provide another update within 2 hours or as soon as more information becomes availab...

Jan 29, 04:25 PM

monitoring — We have started seeing recovery for API error code 18 with the AccSec Enstrem - Canada API. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or ...

+2 more updates

SMS Delivery Delays and Failures to Wind Hellas in Greece

minor

Jan 29, 01:05 PM→Jan 29, 03:21 PMresolved

Jan 29, 03:21 PM

resolved — We are no longer experiencing SMS Delivery Delays and Failures to Wind Hellas in Greece. This incident has been resolved.

Jan 29, 01:40 PM

monitoring — We are observing recovery in SMS delivery delays and failures to Wind Hellas in Greece. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or ...

Jan 29, 01:05 PM

investigating — We are experiencing SMS Delivery Delays and Failures to Wind Hellas in Greece. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as s...

AccSec - T-Mobile API Errors

minor

Jan 29, 09:54 AM→Jan 29, 02:48 PMresolved

Jan 29, 02:48 PM

resolved — The issue affecting AccSec integration with T-Mobile has been resolved, and the service is functioning normally at this time.

Jan 29, 12:54 PM

monitoring — We are observing recovery in AccSec integration with T-Mobile, where customers may experience errors when interacting with T-Mobile APIs. We will continue monitoring the service to ensure a full recov...

Jan 29, 10:54 AM

investigating — We continue to experience an issue affecting the AccSec integration with T-Mobile, where customers may experience errors when interacting with T-Mobile APIs. This may impact authentication, security, ...

+1 more updates

SMS Delivery Delays To Etisalat Network In United Arab Emirates via Subset of Twilio Numbers

minor

Jan 29, 09:08 AM→Jan 29, 01:56 PMresolved

Jan 29, 01:56 PM

resolved — We are no longer experiencing SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. This incident has been resolved.

Jan 29, 12:08 PM

monitoring — We are observing recovery in SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. ...

Jan 29, 10:09 AM

investigating — We are experiencing SMS delivery delays to the Etisalat Network in the United Arab Emirates via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We ...

+1 more updates

SMS Delivery Delays to Jawwal Network in Palestine

minor

Jan 28, 02:52 PM→Jan 29, 09:17 AMresolved

Jan 29, 09:17 AM

resolved — We are no longer experiencing SMS delivery delays when sending messages to Jawwal Network in Palestine. This incident has been resolved.

Jan 29, 07:21 AM

monitoring — We are observing recovery in SMS delivery delays when sending messages to Jawwal Network in Palestine. We will continue monitoring the service to ensure a full recovery. We will provide another update...

Jan 29, 06:00 AM

investigating — We continue to experience SMS delivery delays when sending messages to Jawwal Network in Palestine. Our engineers are working with our carrier partner to resolve the issue. We will provide another upd...

+5 more updates

Decrease in Delivery Receipts (DLRs) for RCS Messages

minor

Jan 29, 05:59 AM→Jan 29, 06:39 AMresolved

Jan 29, 06:39 AM

resolved — We are no longer experiencing a decrease in delivery receipts (DLRs) for RCS (Rich Communication Services) messages. This incident has been resolved, and Verify fallback to SMS is now operating as exp...

Jan 29, 05:59 AM

investigating — We are currently investigating a decrease in delivery receipts (DLRs) for RCS (Rich Communication Services) messages. Our engineering teams are actively working to identify the root cause and restore ...

SMS Delivery Delays To Digicel Network In Papua New Guinea

minor

Jan 22, 12:58 PM→Jan 28, 11:15 PMresolved

Jan 28, 11:15 PM

resolved — We are no longer experiencing SMS Delivery Delays To Digicel Network In Papua New Guinea. This incident has been resolved.

Jan 28, 10:48 PM

monitoring — We are observing recovery in SMS Delivery Delays To Digicel Network In Papua New Guinea. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes...

Jan 28, 10:01 PM

investigating — We are continuing to experience SMS delivery delays when sending messages to Digicel network in Papua New Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provi...

+10 more updates

Errors for Fetch to Play Files in Parallel for Calls

minor

Jan 28, 08:19 PM→Jan 28, 10:21 PMresolved

Jan 28, 10:21 PM

resolved — We are no longer experiencing latency in gather speech for customer with multiple nested 'Play' and 'Say'. This incident has been resolved.

Jan 28, 08:39 PM

monitoring — We are observing recovery in latency in gather speech for customer with multiple nested 'Play' and 'Say'. We will continue to monitor to ensure full service recovery. We expect to provide another upd...

Jan 28, 08:28 PM

investigating — We are still observing increased latency in gather speech for customer with multiple nested 'Play' and 'Say'. Our engineers are working to resolve the issue. We expect to provide another update in 1 h...

+1 more updates

Authy Voice Verifications Failures

minor

Jan 28, 08:37 PM→Jan 28, 09:56 PMresolved

Jan 28, 09:56 PM

resolved — We are no longer experiencing Authy Voice Verifications Failures. This incident has been resolved.

Jan 28, 09:29 PM

monitoring — Our Engineers have identified and mitigated the problem and we are observing recovery in Authy Voice Verifications Failures. We will continue monitoring the service to ensure a full recovery. We will ...

Jan 28, 09:28 PM

investigating — We are continuing to investigate Authy Voice Verification Failures. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes ava...

+1 more updates

High Error Rates for Conversations and Programmable Video in IE1

minor

Jan 28, 06:20 PM→Jan 28, 08:47 PMresolved

Jan 28, 08:47 PM

resolved — "404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms has been resolved and programmable video is operating normally at this time.

Jan 28, 07:17 PM

monitoring — Due to a third party provider, Conversations and Programmable Video were degraded between 7:53 AM to 9:28 AM Pacific Time on 01/28/2026. During this period, customers may have experienced "404" errors...

Jan 28, 06:20 PM

Sync Platform and Conversations Affected

none

Jan 28, 05:49 PM→Jan 28, 05:49 PMresolved

Jan 28, 05:49 PM

resolved — Twilio Sync Platform and Conversations were degraded between 7:53 AM to 9:22 AM Pacific Time on 01/28/2026. During this period of time customers may have experienced delay in webhooks related to sync ...

Enterprise Insights Debug Events Alerter is Down

minor

Jan 28, 11:16 AM→Jan 28, 12:57 PMresolved

Jan 28, 12:57 PM

resolved — The incident that may have affected the Alerts for Debug Events has been resolved and is operating normally at this time.

Jan 28, 11:42 AM

monitoring — We’re seeing recovery and monitoring an incident that may have affected the Alerts for Debug Events. We will provide you with an update within the next 2 hours or as soon as more information becomes a...

Jan 28, 11:16 AM

investigating — Our monitoring systems have detected a potential issue in Alarms Alerter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

SMS Delivery Delays to Entel Network in Chile

minor

Jan 28, 04:21 AM→Jan 28, 11:58 AMresolved

Jan 28, 11:58 AM

resolved — We are no longer experiencing SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. This incident has been resolved.

Jan 28, 10:14 AM

monitoring — We are observing recovery in SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. We will continue monitoring the service to ensure a full recovery. We wil...

Jan 28, 07:20 AM

investigating — We are continuing to experience SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. Our engineers are working with our carrier partner to resolve the issu...

+2 more updates

Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom

minor

Jan 27, 10:47 PM→Jan 28, 10:29 AMresolved

Jan 28, 10:29 AM

resolved — Voice Calls Failures From Multiple Networks to a subset of Twilio Numbers in United Kingdom has been resolved and is operating normally at this time.

Jan 28, 07:54 AM

monitoring — We have started seeing recovery for voice calls from multiple networks to a subset of Twilio numbers in the United Kingdom. We will continue to monitor to ensure a full recovery. We expect to provide ...

Jan 28, 06:07 AM

+5 more updates

SMS Delivery Failures To a Subset of Twilio Numbers in Croatia

minor

Jan 28, 01:22 AM→Jan 28, 07:42 AMresolved

Jan 28, 07:42 AM

resolved — We are no longer experiencing SMS delivery delays when sending messages to a subset of Twilio numbers in Croatia. This incident has been resolved.

Jan 28, 05:40 AM

monitoring — We are observing recovery in SMS delivery when sending messages to a subset of Twilio numbers in Croatia. We will continue monitoring the service to ensure a full recovery. We will provide another upd...

Jan 28, 03:57 AM

investigating — We are continuing to experience SMS delivery delays when sending messages to a subset of Twilio numbers in Croatia. Our engineers are working with our carrier partner to resolve the issue. We will pro...

+2 more updates

SMS Delivery Delays and Failures to PT Smartfren Telecom in Indonesia

minor

Jan 26, 09:38 AM→Jan 28, 07:10 AMresolved

Jan 28, 07:10 AM

resolved — We apologise for any confusion. We’ve determined that this incident was reported in error, and no impact was observed.

Jan 28, 12:31 AM

investigating — We are continuing to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another ...

Jan 27, 08:31 AM

+5 more updates

SMS and MMS Delivery Delays to GCI Network in United States of America

minor

Jan 28, 02:07 AM→Jan 28, 06:50 AMresolved

Jan 28, 06:50 AM

resolved — We are no longer experiencing MMS/SMS delivery delays when sending messages to the GCI network in the United States of America. This incident has been resolved.

Jan 28, 05:01 AM

monitoring — We are observing recovery in MMS/SMS delivery when sending messages to the GCI network in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provi...

Jan 28, 03:06 AM

investigating — We are experiencing SMS/MMS delivery delays to the GCI network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update ...

+1 more updates

SMS Delivery Report Delays to Telstra in Australia 505-01

minor

Jan 28, 12:01 AM→Jan 28, 02:42 AMresolved

Jan 28, 02:42 AM

resolved — We are no longer experiencing SMS delivery delays when sending messages to Telstra in Australia. This incident has been resolved.

Jan 28, 12:51 AM

monitoring — We are observing recovery in SMS delivery delays when sending messages to Telstra in Australia 505-01. We will continue monitoring the service to ensure a full recovery. We will provide another update...

Jan 28, 12:01 AM

investigating — We are experiencing SMS delivery delays when sending messages to Telstra in Australia 505-01. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in...

SMS Delivery Delays and Failures From Networks Subscribers to a Subset of Twilio's Australia Long Codes

minor

Jan 27, 07:00 PM→Jan 28, 01:19 AMresolved

Jan 28, 01:19 AM

resolved — We are no longer experiencing SMS Delivery Delays and Failures From Networks Subscribers to a Subset of Twilio's Australia Long Codes. This incident has been resolved.

Jan 27, 11:25 PM

monitoring — We are observing recovery in SMS Delivery Delays and Failures From Networks Subscribers to a Subset of Twilio's Australia Long Codes. We will continue monitoring the service to ensure a full recovery....

Jan 27, 10:02 PM

investigating — We are continuing to experience SMS delivery delays and failures when sending messages from Networks Subscribers to a Subset of Twilio's Australia Long Codes. Our engineers are working with our carri...

+4 more updates

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