SendGrid Outage History
50 incidents reported. Data sourced from the official SendGrid status page.
50
Total Incidents
4
Major/Critical
32
Minor
50
Resolved
February 2026
Advance Stats Data Delay
minorFeb 2, 07:29 PM→Feb 3, 07:38 PMresolved
Feb 3, 07:38 PM
resolved — Our engineering team identified a processing gap which occurred within the Advanced Stats dataset on January 27, 2026, between 07:00 AM PT and 09:00 AM PT. During this two-hour window, data may be inc...
Feb 3, 03:02 PM
investigating — Our engineering team is actively investigating this issue, and we will provide an update as soon as more information becomes available.
Feb 3, 07:14 AM
investigating — Our engineering team is currently investigating this issue. Since the team is still working to identify the root cause, it may take some additional time to resolve. We will provide the next update in ...
+6 more updates
Retroactive Incident - Marketing Campaigns and API failures
noneFeb 3, 06:49 PM→Feb 3, 06:49 PMresolved
Feb 3, 06:49 PM
resolved — On February 3, 2026 between 10:08 and 10:26AM PT, our engineering team investigated a service disruption that impacted Marketing Campaigns creating Single Sends, Automations, Contact uploads, and API ...
January 2026
Increased Microsoft Inbox Provider Blocks
noneJan 22, 10:07 PM→Jan 29, 08:08 PMresolved
Jan 29, 08:08 PM
resolved — Our Engineering team has completed monitoring and confirmed that no SendGrid-specific issues remain at this time. Microsoft has acknowledged that some senders may continue to experience elevated throt...
Jan 28, 12:05 AM
monitoring — We have acknowledgment from Microsoft about the change in delivery behavior on their consumer email platform. Microsoft has acknowledged that the behavior is not isolated to SendGrid's environment and...
Jan 27, 11:24 PM
monitoring — Our engineers continue to work with Microsoft and will provide additional details and guidance shortly.
+8 more updates
Gmail Delivery Latency
noneJan 24, 04:42 PM→Jan 25, 03:00 AMresolved
Jan 25, 03:00 AM
resolved — Our engineers have monitored the fix and confirmed the issue with email delivery to Gmail recipients has been resolved. All services are now operating normally at this time.
Jan 24, 08:43 PM
monitoring — We are observing that email delivery to Gmail recipients is recovering. However, we will continue to monitor the situation closely and await Google’s next official update. Additional updates will be s...
Jan 24, 04:58 PM
monitoring — Gmail has confirmed that their services are currently affected, so we are continuing to monitor the situation closely while awaiting their next official update. We will provide another update as soon ...
+1 more updates
Delayed Event Webhook and Stats
minorJan 23, 04:58 PM→Jan 23, 06:13 PMresolved
Jan 23, 06:13 PM
resolved — Our engineers have monitored the fix and confirmed the issue impacting Event Webhook deliveries and engagement tracking events has been resolved. All services are now operating normally at this time.
Jan 23, 05:10 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Jan 23, 04:58 PM
investigating — Starting at approximately 8:34 AM PST on January 23, our engineers began investigating an issue causing delays in engagement tracking events and Event Webhook deliveries.
Some customers may experienc...
Microsoft365 (Business or Enterprise)
noneJan 22, 11:08 PM→Jan 23, 02:45 PMresolved
Jan 23, 02:45 PM
resolved — Our engineers have monitored the fix and confirmed the issue with Microsoft 365 has been resolved. Users can now send or receive emails as normal at this time.
Jan 22, 11:08 PM
investigating — Starting around 10:00 AM PST on January 22nd, our engineers began investigating an issue with users not able to send or receive email through Microsoft 365. Some customers may experience elevated defe...
Unable to Create Support Ticket from SendGrid Console
minorJan 20, 08:09 AM→Jan 20, 06:59 PMresolved
Jan 20, 06:59 PM
resolved — Our engineers have monitored the fix and confirmed the issue affecting https://support.sendgrid.com/ has been resolved. All services are now operating normally at this time and users can submit suppor...
Jan 20, 03:51 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Jan 20, 03:44 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.
+4 more updates
Single Send Stats Delayed
minorJan 5, 12:12 PM→Jan 5, 02:44 PMresolved
Jan 5, 02:44 PM
resolved — Our engineers have monitored the fix and confirmed the issue with single send stats has been resolved. All services are now operating normally at this time.
Jan 5, 01:23 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. Single send stats are populating without a delay again. We will provide another update in 1 hour or as soon as more informat...
Jan 5, 12:58 PM
identified — Our engineers have identified the issue and are currently implementing a fix.
+1 more updates
December 2025
New Marketing Campaigns Contact Writes Are Delayed
minorDec 16, 05:19 AM→Dec 16, 06:37 PMresolved
Dec 16, 06:37 PM
resolved — Our engineers have monitored the fix implemented by our third-party vendor and confirmed the issue with contact writes for new marketing campaigns has been resolved. All services are now operating nor...
Dec 16, 05:55 PM
monitoring — The third-party vendor has deployed a fix, and our engineers are actively monitoring system performance. Customers should begin to see improvements, specifically with contact writes for new marketing ...
Dec 16, 04:53 PM
identified — We are still closely monitoring the progress of the fix and will provide an update within one hour or as soon as more information becomes available.
+8 more updates
SendGrid - Unable to edit existing contact segments.
minorDec 9, 11:40 AM→Dec 9, 11:41 PMresolved
Dec 9, 11:41 PM
resolved — Our engineers have monitored the fix and confirmed the issue with Segments for Marketing Campaigns has been resolved. All services are now operating normally at this time.
Dec 9, 10:59 PM
monitoring — Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
Dec 9, 08:59 PM
monitoring — Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
+6 more updates
Encountering errors while attempting to create a support ticket via the SendGrid portal
minorDec 5, 04:53 AM→Dec 5, 05:50 AMresolved
Dec 5, 05:50 AM
resolved — Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Dec 5, 05:23 AM
monitoring — Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available
Dec 5, 04:53 AM
investigating — Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an h...
Error creating API Keys & Teammates in SendGrid console
noneDec 5, 12:03 AM→Dec 5, 12:34 AMresolved
Dec 5, 12:34 AM
resolved — Our engineers have monitored the fix and confirmed that users can now create API Keys & teammates again.
Dec 5, 12:03 AM
monitoring — Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impa...
Stats Delays Due to Increased Latency and Timeouts
minorDec 4, 04:31 AM→Dec 4, 05:23 AMresolved
Dec 4, 05:23 AM
resolved — Our engineers have monitored the fix and confirmed that the delays across the Stats service have been resolved. All services are now operating normally.
Dec 4, 04:31 AM
monitoring — Between 01:32 to 02:12 AM UTC increased latency and timeouts were observed which resulted in delays across the Stats service, including global stats, advanced stats, and category stats. All latencies ...
Mail sending delays.
minorDec 4, 12:46 AM→Dec 4, 01:09 AMresolved
Dec 4, 01:09 AM
resolved — Our engineers have monitored the fix and confirmed the issue with mail send has been resolved. All services are now operating normally at this time.
Dec 4, 12:57 AM
monitoring — Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PD...
Dec 4, 12:46 AM
investigating — Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PD...
Global Stats Delayed
minorDec 1, 04:24 PM→Dec 2, 03:33 AMresolved
Dec 2, 03:33 AM
resolved — Our engineers have monitored the fix and confirmed that the customers should not be observing delays any more. All services are now operating normally at this time.
Dec 2, 02:52 AM
monitoring — Our engineers have implemented a fix and are monitoring system performance, customers should not be observing delays anymore.
We will provide another update in an hour or as soon as more information...
Dec 1, 07:29 PM
identified — We are continuing to monitor queues. Users will see stats fluctuate between 1 - 2 hour delays.
+3 more updates
November 2025
Minor Delays in Mail Send
minorNov 20, 06:56 PM→Nov 21, 07:00 PMresolved
Nov 21, 07:00 PM
resolved — Our engineers have monitored the fix and confirmed that the issue causing minimal intermittent mail-send delays has been fully resolved. All services are now operating normally at this time.
Nov 20, 09:13 PM
monitoring — All latencies remain normal. Our engineers are continuing to monitor system performance to ensure latencies remain normal and will continue to monitor overnight. We will provide another update on Frid...
Nov 20, 08:30 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. All latencies are back to normal. We will provide another update in 1 hour or as soon as more information becomes available.
+2 more updates
Errors loading Legacy Transactional Templates
minorNov 19, 08:28 PM→Nov 19, 09:52 PMresolved
Nov 19, 09:52 PM
resolved — Our engineers have monitored the fix and confirmed the issue with the Legacy Transactional Templates has been resolved. All services are now operating normally at this time.
Nov 19, 09:21 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.
Nov 19, 09:06 PM
investigating — We are continuing to investigate the issue impacting legacy transactional templates. We will provide an update in 1 hour or as soon as one is available.
+1 more updates
SendGrid Website – Degraded Account Login Functionality
minorNov 18, 01:25 PM→Nov 18, 06:20 PMresolved
Nov 18, 06:20 PM
resolved — Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid Login functionality has been resolved. All services are now operating normally at this time.
Nov 18, 05:47 PM
monitoring — We are continuing to monitor Twilio SendGrid Login functionality, and service health checks are indicating stable performance with no new errors observed. Our teams will remain engaged to ensure a ful...
Nov 18, 03:03 PM
monitoring — Twilio SendGrid Login is now restored. Service health monitoring indicates no remaining errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 h...
+2 more updates
Issues completing signup process
noneNov 5, 11:44 PM→Nov 6, 01:57 AMresolved
Nov 6, 01:57 AM
resolved — Our engineers have monitored the fix and confirmed that the issue with the sign-up process has been resolved. All services are now operating normally.
Nov 6, 01:41 AM
monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Nov 6, 12:36 AM
investigating — Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign-up process. Users may experience issues upgrading after completing the required sign up process. This...
+1 more updates
Email Activity Feed delays
noneNov 5, 08:49 PM→Nov 5, 08:49 PMresolved
Nov 5, 09:01 PM
resolved — Our engineers have investigated and resolved an issue with Email Activity Feed delays. If you queried or exported Email Activity events during the window, please re-run those requests to ensure comple...
August 2025
Errors on Credit Card Addition During Upgrade Process
minorAug 21, 02:31 PM→Nov 5, 11:16 PMresolved
Nov 5, 11:16 PM
resolved — This incident has been resolved for the majority of customers. Customers receiving errors on credit card additions during the account upgrade process should contact Twilio Support to implement mitigat...
Sep 3, 07:48 PM
monitoring — This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.
Sep 2, 10:40 PM
monitoring — Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will...
+11 more updates
Delay in processing Group and Unsubscribe events
minorAug 27, 05:31 PM→Aug 28, 12:59 AMresolved
Aug 28, 12:59 AM
resolved — Our engineers have monitored the fix and confirmed the issue with the delays in processing Group and Unsubscribe events has been resolved. All services are now operating normally at this time.
Aug 28, 12:26 AM
monitoring — Our engineers have implemented a fix and are seeing improvements with the delays in processing Groups and Unsubscribe events. We are continuing to monitor system performance and will provide another u...
Aug 27, 10:30 PM
identified — We are continuing to work on a fix for this issue. We will provide an update in three hours or as soon as more information is available.
+4 more updates
Delays in Email Activity and Account Management
minorAug 27, 09:33 PM→Aug 27, 11:38 PMresolved
Aug 27, 11:38 PM
resolved — Our engineers have monitored the fix and confirmed the issue with the Delays in Email Activity and Account Management has been resolved. All services are now operating normally at this time.
Aug 27, 11:37 PM
monitoring — Our engineers have monitored the fix and confirmed the issue with the Delays in Email Activity and Account Management has been resolved. All services are now operating normally at this time.
Aug 27, 11:11 PM
monitoring — Our engineers have implemented a fix and are monitoring the improvements in latency. We are continuing to monitor system performance and will provide another update in 30 minutes or as soon as new inf...
+4 more updates
EU Regional Subuser accounts unable to create API keys
minorAug 26, 07:57 PM→Aug 26, 08:45 PMresolved
Aug 26, 08:45 PM
resolved — Our engineers have monitored the fix and confirmed the issue with EU Regional Subuser accounts being unable to create API keys has been resolved.
Aug 26, 08:02 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. No new issues have been reported. We will provide another update in an hour or as soon as more information becomes available...
Aug 26, 07:57 PM
investigating — Starting around 12:50 PM PST, August 26th, our engineers began investigating an issue where EU Regional Subuser accounts weren't able to create API keys. Only EU Regional Subuser Accounts are affected...
Failures observed on /v3/user/scheduled_sends API calls.
minorAug 26, 09:51 AM→Aug 26, 10:35 AMresolved
Aug 26, 10:35 AM
resolved — Our engineers have monitored the fix and confirmed the issue with /v3/user/scheduled_sends API Endpoint has been resolved. All services are now operating normally at this time.
Aug 26, 10:06 AM
monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Aug 26, 09:57 AM
identified — Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
+1 more updates
Contacts Exports - Contacts Count - Segments - Unavailable
minorAug 21, 01:40 AM→Aug 21, 02:49 AMresolved
Aug 21, 02:49 AM
resolved — We have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Aug 21, 02:33 AM
monitoring — A fix has been implemented to mitigate the problem and we are monitoring the system performance. We will provide another update in an hour or as soon as more information becomes available.
Aug 21, 02:01 AM
identified — Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
+3 more updates
Retroactive Incident - 503 Errors Returned
noneAug 20, 06:30 PM→Aug 20, 06:30 PMresolved
Aug 20, 08:35 PM
resolved — On August 20th, between 12:32 PM PST to 12:41 PM PST, our engineers identified several API requests (not including Mail Send) had returned 503 errors. This did not include the Mail Send API endpoint, ...
Single Send API endpoint returning 404 "resource not found"
minorAug 19, 05:27 PM→Aug 19, 06:06 PMresolved
Aug 19, 06:06 PM
resolved — Our engineers have monitored the fix and confirmed the issue with single sends and the PATCH endpoint has been resolved. All services are now operating normally at this time.
Aug 19, 05:27 PM
investigating — Starting around August 19th at 12PM CST, our engineers began investigating an issue with the single send API endpoint : PATCH /v3/marketing/singlesends/{id} since the server was returning a 404 respon...
SendGrid Inbound Parse Delays
minorAug 15, 05:05 PM→Aug 15, 06:09 PMresolved
Aug 15, 06:09 PM
resolved — Our engineers have monitored the fix and confirmed the issue causing inbound parse delays has been resolved. If you experience any further delays, please retry sending your inbound messages. All servi...
Aug 15, 05:31 PM
monitoring — Our engineers have implemented a fix for the issue and are now monitoring system performance to ensure stability. We will provide another update in one hour, or sooner if additional information become...
Aug 15, 05:05 PM
investigating — At approximately 9:22am PST today, our engineers confirmed an issue causing delays in processing inbound parse emails. This incident does not impact outbound mail sending. We will provide another upda...
SendGrid Account Login Problem
criticalAug 12, 10:39 PM→Aug 12, 11:05 PMresolved
Aug 12, 11:05 PM
resolved — Our engineers have monitored the fix and confirmed the issue with logins has been resolved. If you encounter any login issues please refresh the page. All services are now operating normally at this t...
Aug 12, 10:49 PM
monitoring — Our engineers have resolved the issue that was causing the login issue. We will provide another update in 30 min or as soon as more information becomes available.
Aug 12, 10:39 PM
investigating — At approximately 3:24pm PST today, our engineers started investigating an issue affecting SendGrid account logins. This issue does not impact mail sending. We will share another update in 30 minutes, ...
Delays in Email Activity events
minorAug 12, 06:15 PM→Aug 12, 07:57 PMresolved
Aug 12, 07:57 PM
resolved — Our engineers have monitored the fix and confirmed the issue with Email Activity has been resolved. All services are now operating normally at this time.
Aug 12, 07:12 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in one hour or as soon as more information becomes available.
Aug 12, 06:21 PM
identified — Our engineers have identified the issue and are working toward a fix. We will provide another update in one hour or as soon as more information becomes available.
+1 more updates
Login Errors When Accessing SendGrid.com
minorAug 6, 06:30 PM→Aug 6, 08:06 PMresolved
Aug 6, 08:06 PM
resolved — Our engineers have monitored the fix and confirmed the issue with logins at SendGrid.com has been resolved. All services are now operating normally at this time.
Aug 6, 07:38 PM
monitoring — Our engineers have identified the issue and deployed a fix. We are continuing to monitor for any ongoing issues. We will provide another update in 30 min or as soon as more information becomes availab...
Aug 6, 07:31 PM
investigating — Starting at approximately 11:30 PM PST today, our engineers began investigating reports of login errors at sendgrid.com. Users may encounter errors or encounter issues with logging in at this time. Pl...
October 2025
SendGrid Website – General Degraded Functionality
noneOct 31, 12:38 AM→Oct 31, 02:21 AMresolved
Oct 31, 02:21 AM
resolved — Our engineers have monitored the fix and confirmed that the issue with the SendGrid UI has been resolved. All services are now operating normally.
Oct 31, 01:39 AM
identified — Starting around 17:35 PDT on 3/30/2025 , our engineers began investigating an issue with some modules within the SendGrid UI not loading properly. Customer may experience issues when trying to load so...
Oct 31, 12:38 AM
investigating — We are currently investigating the cause of the issue that is currently affecting some components of the SendGrid dashboard. Mail send is not affected.
Event Webhooks can't be created or edited in the console
minorOct 28, 09:17 PM→Oct 28, 11:02 PMresolved
Oct 28, 11:02 PM
resolved — Our engineers have monitored the fix and confirmed the issue with event webhooks has been resolved. All services are now operating normally at this time.
Oct 28, 09:33 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. Users can now create & edit event webhooks in the SendGrid console again. We will provide another update in 1 hour or as soo...
Oct 28, 09:17 PM
investigating — Starting around 2:00 pm PDT on 10/28/25, our engineers began investigating an issue with creating & editing event webhooks. Users may not be able to create or edit webhooks via the SendGrid console, b...
Marketing Campaigns Stats Issue
minorOct 22, 09:31 PM→Oct 23, 04:06 PMresolved
Oct 23, 04:06 PM
resolved — Our engineers have monitored system performance and confirmed that the issue impacting Marketing Campaigns Stats has been fully resolved.
All metrics are now up-to-date and functioning as expected. M...
Oct 23, 02:32 PM
monitoring — Engineers are continuing to monitor system performance. We will provide another update in 24 hours or as soon as more information becomes available.
Oct 22, 11:45 PM
monitoring — Engineers are continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.
+2 more updates
Twilio SendGrid Service Outage
minorOct 20, 10:03 AM→Oct 21, 12:47 AMresolved
Oct 21, 12:47 AM
resolved — Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.
Oct 21, 12:17 AM
monitoring — We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 20, 11:01 PM
monitoring — Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.
+10 more updates
Issues With Login on Console and Email Sending
minorOct 16, 04:21 PM→Oct 16, 05:04 PMresolved
Oct 16, 05:04 PM
resolved — Our engineers have monitored the fix and confirmed the issue with the SendGrid Console, as well as Mail Send and Marketing Campaigns, has been resolved. All services are now operating normally at this...
Oct 16, 04:54 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. Marketing Campaigns have de-queued and are currently being delivered. Customers should no longer be experiencing issues. We ...
Oct 16, 04:43 PM
identified — Engineering has identified the root cause for issues affecting customer logins to the SendGrid Console, API email sending, and Marketing Campaigns. Our team is working through mitigation actions. We’l...
+2 more updates
Missing usage alerts for subuser accounts
noneOct 13, 07:55 PM→Oct 13, 07:55 PMresolved
Oct 13, 08:10 PM
resolved — Our engineers have investigated and resolved an issue with usage alerts related to subuser accounts. Starting October 2, 11:42 AM PST and until October 13, 12:50 PM PST, administrators of parent accou...
Email Activity Feed Search Criteria Issues
minorOct 7, 09:22 PM→Oct 7, 11:06 PMresolved
Oct 7, 11:06 PM
resolved — Our engineers have monitored the fix and confirmed the issue searching the Email Activity Feed has been resolved. All services are now operating normally at this time.
Oct 7, 09:39 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. Email Activity Feed searches that include account names are working again. We will provide another update in 1 hour or as so...
Oct 7, 09:22 PM
investigating — Starting around 2 pm PDT on 10/7/2025, our engineers began investigating an issue with the Email Activity Feed. Users may see “No search results” when searches include an account name.
This filter i...
Email processing delays
noneOct 7, 05:11 PM→Oct 7, 05:11 PMresolved
Oct 7, 05:17 PM
resolved — Our engineers have investigated and resolved an issue with email processing delays. From 9:30 AM PST to 10:03 AM PST, some customers may have noticed their emails stuck in Processing status for up to ...
September 2025
v3 Email Activity Feed API Errors
minorSep 30, 10:00 PM→Sep 30, 11:30 PMresolved
Sep 30, 11:30 PM
resolved — Our engineers have monitored the fix and confirmed the issue with the v3 Email Activity Feed API Errors has been resolved. All services are now operating normally at this time.
Sep 30, 10:54 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. Users should no longer see intermittent 503 errors when calling the v3 Email Activity Feed API endpoints. We will provide an...
Sep 30, 10:00 PM
investigating — Starting around 1:50 PDT on 9/30/2025, our engineers began investigating an issue with the v3 Email Activity Feed API. Users may see intermittent 503 errors when making GET calls to the /v3/messages &...
Increased error rates in Email Activity Feed API endpoint
noneSep 29, 04:58 PM→Sep 29, 04:58 PMresolved
Sep 29, 05:06 PM
resolved — Our engineers have investigated and resolved issues with GET calls to the endpoint /v3/messages/{msgid}. From 7:24 AM PST until 7:47 AM PST, customers may have experienced up to 50% error rates when u...
Essentials plan users experiencing issue reaching out to Twilio SendGrid Support through Live Chat
minorSep 22, 11:42 AM→Sep 22, 08:53 PMresolved
Sep 22, 08:53 PM
resolved — Our engineers have monitored the fix and confirmed the issue with live chat support for paid plan users has been resolved. All services are now operating normally at this time.
Sep 22, 07:16 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. Paid plan users that should have access to live chat support should now have the ability to speak with customer support thro...
Sep 22, 07:02 PM
investigating — We are continuing to investigate the issue. Another update will be provided in two hours or as soon as new information is available to share.
+4 more updates
Dynamic Templates Experiencing Unexpected Deletions and Editing Issues
majorSep 18, 10:22 PM→Sep 19, 01:14 AMresolved
Sep 19, 01:14 AM
resolved — Our engineers have monitored the fix and confirmed the issue with Dynamic Templates has been resolved. All services are now operating normally at this time.
Sep 19, 01:01 AM
monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Sep 18, 11:41 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
+1 more updates
Payment Methods Experiencing Update Issues
minorSep 15, 10:55 PM→Sep 16, 05:50 PMresolved
Sep 16, 05:50 PM
resolved — After monitoring the implemented fix, we have confirmed the issue is resolved and systems are stable. You should now be able to update your payment method successfully. If you have any questions or en...
Sep 16, 08:01 AM
monitoring — A fix has been implemented and we are monitoring the results. Please try updating your payment method again, and let us know if you continue to experience any difficulties.
Sep 16, 07:59 AM
identified — The issue has been resolved. Please try updating your payment method again, and let us know if you continue to experience any difficulties.
+5 more updates
Scheduled Sends Experiencing Errors
minorSep 15, 07:24 PM→Sep 15, 08:58 PMresolved
Sep 15, 08:58 PM
resolved — Our engineers have monitored the fix and confirmed the issue with Scheduled Sends has been resolved. All services are now operating normally at this time.
Sep 15, 07:53 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. Scheduled sends should be performing as expected. We will provide another update in an hour or as soon as more information b...
Sep 15, 07:24 PM
investigating — Starting around 12:13pm PST on September 15th, our engineers began investigating an issue with Scheduled Sends. Customers that attempted to create or update scheduled sends after Sept 13th may have ex...
Marketing Campaigns: Single Sends are Unable to Send
majorSep 11, 10:56 PM→Sep 12, 01:49 AMresolved
Sep 12, 01:49 AM
resolved — Our engineers have monitored the fix and confirmed the issue with Single Sends has been resolved. All services are now operating normally at this time.
Sep 12, 12:45 AM
monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Sep 11, 11:52 PM
identified — Our engineers have identified the issue and are working toward a fix. New Single Sends should no longer be impacted by this issue. We will provide another update in hour or as soon as more information...
+1 more updates
Increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages
noneSep 7, 06:03 AM→Sep 7, 07:25 AMresolved
Sep 7, 07:25 AM
resolved — Our engineers have monitored the fix and confirmed the issue with increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages has been resolved. All services are now operating normal...
Sep 7, 06:40 AM
monitoring — Our engineers have implemented a fix and are monitoring system performance.
Sep 7, 06:21 AM
investigating — We are continuing to investigate this issue.
+1 more updates
Issue Impacting Access to Marketing Campaigns
majorSep 4, 06:05 PM→Sep 4, 08:04 PMresolved
Sep 4, 08:04 PM
resolved — Our engineers have monitored the fix and confirmed the issue with Marketing Campaigns has been resolved. All services are now operating normally at this time.
Sep 4, 06:52 PM
monitoring — Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Sep 4, 06:36 PM
identified — Starting around 11:00am PST on September 4, our engineers began investigating an issue with Marketing Campaigns. Customers may experience an inability to access any Marketing Campaigns pages or Dynami...
+2 more updates
Errors for SendGrid Configuration APIs
noneSep 4, 07:00 PM→Sep 4, 07:00 PMresolved
Sep 4, 07:04 PM
resolved — Between 11:00am to around 11:36am Pacific Time on September 4th, customers may have experienced timeout errors for all SendGrid configuration API endpoints, but this does not include Mail Send. This i...
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