How often does New Relic have outages?

New Relic has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/new-relic for the complete outage history with timelines and resolution details.

What was the last New Relic outage?

The most recent New Relic incident was "Alert Irregularities - US" on January 21, 2026. It was classified as minor impact and is currently resolved.

New Relic Outage History

50 incidents reported. Data sourced from the official New Relic status page.

Total Incidents

Major/Critical

Minor

Resolved

January 2026

Alert Irregularities - US

minor

Jan 21, 10:23 PM→Jan 22, 12:46 AMresolved

Jan 22, 12:46 AM

resolved — We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset o...

Jan 22, 12:00 AM

identified — We have implemented a fix and are starting to see recovery for impacted services. A subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

Jan 21, 10:53 PM

investigating — We are continuing to investigate an issue with alerts irregularities where a subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

+1 more updates

Data and UI Irregularities - US and EU regions

major

Jan 12, 03:21 PM→Jan 12, 06:10 PMresolved

Jan 12, 06:10 PM

resolved — Our teams have resolved two concurrent service interruptions affecting data ingestion and query services. On January 12th, 2026, a subset of customers in the US and EU regions may have experienced la...

Jan 12, 05:36 PM

identified — Some customers in the US and EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. ...

Jan 12, 03:53 PM

investigating — We have engaged our additional teams to assist with further investigation and are evaluating additional mitigation efforts.

+2 more updates

December 2025

Alert Irregularities in the US Region

major

Dec 18, 11:30 PM→Dec 19, 02:21 AMresolved

Dec 19, 02:21 AM

resolved — Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications. We have investi...

Dec 19, 01:56 AM

monitoring — A fix has been implemented and we are monitoring the results.

Dec 19, 01:00 AM

investigating — We are continuing to investigate this issue.

+3 more updates

November 2025

Data Irregularities - EU Region

minor

Nov 19, 11:48 AM→Nov 19, 12:52 PMresolved

Nov 19, 12:52 PM

resolved — Between 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impact...

Nov 19, 12:34 PM

monitoring — Some customers in the EU region have reported recovery of data ingest.

Nov 19, 12:19 PM

monitoring — Some customers in the EU region have reported recovery of data ingest.

+2 more updates

UI Irregularities in EU Region

none

Nov 18, 12:34 PM→Nov 18, 08:19 PMresolved

Nov 18, 08:19 PM

resolved — Between 11:46 UTC and 15:48 UTC on November 18th, 2025, some customers in the EU region may have experienced issues loading New Relic UI. The service interruption was investigated and resolved with ou...

Nov 18, 03:23 PM

monitoring — We have put in place mitigations for an issue with a Cloud Provider which has been causing UI issues for customers in the EU region. We will continue to monitor the situation while our Cloud Provider ...

Nov 18, 02:15 PM

identified — We have engaged our cloud provider to assist with further investigation and are evaluating additional mitigation efforts. Some customers in the EU region may continue experience difficulty with the Ne...

+1 more updates

October 2025

Data Irregularities - US and EU region

minor

Oct 20, 08:40 AM→Oct 20, 09:33 PMresolved

Oct 20, 09:33 PM

resolved — Affected New Relic services have returned to normal operations following the resolution of the cloud provider network interruption. Our teams preliminary investigation indicates that New Relic ingest ...

Oct 20, 07:57 PM

monitoring — We are seeing signs of recovery for impacted services as our cloud provider continues to resolve the ongoing network interruption. We will continue to monitor the situation and provide updates as more...

Oct 20, 05:54 PM

monitoring — We have been able to confirm an ongoing network interruption with our cloud provider. As a result, some customers in the US and EU regions may experience intermittent irregularities for some features ...

+5 more updates

Data Irregularities - US Region

major

Oct 10, 04:00 PM→Oct 10, 08:12 PMresolved

Oct 10, 08:12 PM

resolved — Between 13:21 UTC and 19:09 UTC, a subset of customers in the US region may have experienced delayed browser monitoring data for queries, charts, and dashboards as well as delayed or missing alert not...

Oct 10, 06:46 PM

identified — We are continuing to mitigate an issue impacting browser data and have recently unsuppressed alerts due to our current recovering state. A subset of US customers may be experiencing delayed Browser M...

Oct 10, 05:56 PM

identified — We are continuing to investigate an issue impacting browser data and have applied alert suppression to prevent our customers from receiving a high volume of false positive alert notifications for affe...

+7 more updates

Data Irregularities - US Region

minor

Oct 7, 05:04 PM→Oct 7, 06:48 PMresolved

Oct 7, 06:48 PM

resolved — Between 16:20 UTC and 17:28 UTC on Tuesday, October 7th, 2025, some customers in the US region may have experienced delays in data appearing within the New Relic UI. Alert notifications may have also ...

Oct 7, 05:34 PM

investigating — Some customers in the US region may be experiencing a delay in data appearing within the New Relic UI. Alert notifications may also be delayed as a result.

Oct 7, 05:04 PM

investigating — We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

September 2025

Delays in data and alerts in EU/US

none

Sep 26, 10:42 PM→Sep 26, 10:42 PMresolved

Sep 26, 10:42 PM

resolved — Between 21:48 UTC and 22:36 UTC on September 26, Friday, some customers in the US & EU region may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert n...

Data Irregularities in the EU region

none

Sep 25, 04:15 PM→Sep 25, 04:15 PMresolved

Sep 25, 04:15 PM

resolved — Between 15:11 UTC and 15:38 UTC on September 25th, some customers in the EU region may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notification...

Synthetics Irregularities - US Region

minor

Sep 9, 12:52 PM→Sep 9, 03:15 PMresolved

Sep 9, 03:15 PM

resolved — Between 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved thi...

Sep 9, 02:50 PM

monitoring — The fix has now been implemented and services have returned to normal. The team are continuing to monitor the recovery

Sep 9, 02:15 PM

identified — The issue has been identified and our team and working to implement a fix.

+2 more updates

APM and Browser Summary Page Irregularities in US Region

minor

Sep 8, 02:21 PM→Sep 8, 02:41 PMresolved

Sep 8, 02:41 PM

resolved — Between 14:05 UTC and 14:25 UTC on September 8, some customers in the US region may have experienced an issue with the summary page not loading for APM and Browser. We have investigated and resolved t...

Sep 8, 02:34 PM

investigating — We are investigating an issue with the summary page not loading for APM and Browser for some customers. Please continue to monitor this page for updates.

Sep 8, 02:21 PM

investigating — We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Metrics Delay for Some GCP and AWS EU Accounts

minor

Sep 2, 11:49 AM→Sep 2, 01:15 PMresolved

Sep 2, 01:15 PM

resolved — Between 10:27 UTC and 13:12 UTC on August 2nd, some customers in the EU region may have experienced delayed in data related to Metrics and Tags. We have investigated and resolved this service interrup...

Sep 2, 01:06 PM

monitoring — Some customers in the EU region have reported recovery in data related to Metrics and Tags.

Sep 2, 12:26 PM

investigating — Some customers in the EU region may experience delay in viewing Metrics and Tag Data.

+3 more updates

August 2025

Data Irregularities in the US and EU Region

minor

Aug 7, 03:00 PM→Aug 7, 03:42 PMresolved

Aug 7, 03:42 PM

resolved — Between 13:51 UTC and 15:20 UTC, some customers in the US and EU region may have experienced errors sending golden signal data to New Relic, issues in viewing data in real time, and delayed or missing...

Aug 7, 03:25 PM

monitoring — A fix has been implemented and we are monitoring the results.

Aug 7, 03:17 PM

identified — The issue has been identified and a fix is being implemented.

+2 more updates

June 2025

Widespread Internet Disruptions impacting New Relic Services

none

Jun 12, 07:31 PM→Jun 12, 08:58 PMresolved

Jun 12, 08:58 PM

resolved — Between 17:54 UTC and 20:22 UTC, some customers in the US and EU region may have experienced various irregularities for data availability and alert notifications. Impacted services have returned to no...

Jun 12, 08:17 PM

identified — We are continuing to investigate this interruption with our cloud providers. We are seeing recovery of some impacted services and are taking action to mitigate impact where possible.

Jun 12, 07:31 PM

investigating — Starting at 17:53 UTC, some customers in the US and EU regions may experience timeouts, irregularities, and delays in their chart data related to a global outage happening across industry cloud provid...

May 2025

Data and Alert Irregularities in the US Region

none

May 25, 08:52 PM→May 25, 08:52 PMresolved

May 25, 08:52 PM

resolved — Beginning at 20:07 to 20:49 May 25 UTC, some customers in the US region may have experienced delayed APM, Browser, Mobile data in queries, charts, and dashboards as well as delayed or missing alert no...

APM Data and Alert Irregularities in the US Region

minor

May 25, 01:34 AM→May 25, 03:00 AMresolved

May 25, 03:00 AM

resolved — Beginning at 01:00 and 02:58 May 25 UTC, some customers in the US region may have experienced delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for ...

May 25, 02:19 AM

identified — Beginning at 01:00 May 25 UTC some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data...

May 25, 02:08 AM

+1 more updates

APM Dashboards lag in US region, no impact to alerts

minor

May 24, 06:09 AM→May 24, 07:45 AMresolved

May 24, 07:45 AM

resolved — Between 04:35 May 24 UTC and 07:34 May 24 UTC some customers in the US region may have experienced delayed APM data in dashboards. We have resolved this interruption and impacted services have returne...

May 24, 07:11 AM

investigating — Starting 04:35 May 24 UTC some customers in the US region may experience delayed APM data in dashboards. We have reduced the latency at this point and are investigating further.

May 24, 06:09 AM

identified — Some customers in the US region may be experiencing delayed APM data in dashboards.

April 2025

UI Irregularities and Alert Degradation in US Region

minor

Apr 16, 01:46 PM→Apr 16, 04:51 PMresolved

Apr 16, 04:51 PM

resolved — Between 12:52 UTC and 15:28 UTC on April 16th, 2025, some customers in the US may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false positive alert ...

Apr 16, 04:14 PM

monitoring — Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at th...

Apr 16, 04:13 PM

investigating — Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at th...

+4 more updates

March 2025

Infrastructure Alerts- False Host Not Reporting

minor

Mar 18, 10:01 AM→Mar 20, 02:20 PMresolved

Mar 20, 02:20 PM

resolved — The restoration of affected entity metadata has now been completed. Impacted services have returned to normal operations.

Mar 19, 11:01 PM

identified — We are seeing continued restoration of affected entity metadata through both standard agent refresh behaviors, as well as backup and recovery actions taken by our teams. Some customers in the US regio...

Mar 19, 01:58 PM

identified — We are working to resolve the issue resulting in missing metadata for some infrastructure entities. We are seeing recovery of some affected entities through standard agent refresh behaviors and our te...

+7 more updates

Data Irregularities in the EU Region

major

Mar 18, 06:50 PM→Mar 18, 07:36 PMresolved

Mar 18, 07:36 PM

resolved — Between 18:28 UTC and 18:58 UTC Tuesday March 18, 2025, some customers in the EU region may have experienced errors when sending data to New Relic, issues in viewing data in real time, and delayed or ...

Mar 18, 07:05 PM

identified — The issue has been identified and a fix is being implemented.

Mar 18, 06:58 PM

investigating — We are continuing to investigate this issue.

+3 more updates

Brief Alert Degradation in EU Region

none

Mar 8, 10:17 PM→Mar 8, 10:41 PMresolved

Mar 8, 10:41 PM

resolved — We resolved this service interruption and impacted services have returned to normal operation. Between 09:40 UTC and 09:45 UTC on March 8th, some customers in the EU region may have experienced miss...

Mar 8, 10:21 PM

identified — We are investigating a brief service interruption impacting alerts for select EU accounts. The issue has been mitigated while we investigate and no further actions are required by customers as we work...

Mar 8, 10:17 PM

investigating — We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Degraded Query Functionality in the US Region

none

Mar 8, 09:09 PM→Mar 8, 10:15 PMresolved

Mar 8, 10:15 PM

resolved — We resolved this service interruption and impacted services have returned to normal operation. Between 08:27 UTC and 09:37 UTC on March 8th, some customers in the US region may have experienced miss...

Mar 8, 10:05 PM

monitoring — The incident is now in recovery with data ingest and alerting unaffected.

Mar 8, 09:46 PM

investigating — We are continuing to investigate this issue.

+2 more updates

Android Mobile Application Issues - US and EU Region

minor

Mar 5, 07:40 AM→Mar 5, 08:02 AMresolved

Mar 5, 08:02 AM

resolved — Between 06:09 UTC and 07:43 UTC on March 5th 2025, some customers in the US and EU region may have experienced difficulties using the New Relic android application. We have investigated and resolved...

Mar 5, 07:52 AM

monitoring — We are continuing to monitor for any further issues.

Mar 5, 07:50 AM

monitoring — A fix has been implemented and monitoring the results.

+3 more updates

Delays for APM Timeslice Data in Charts & Dashboards - US Region

minor

Mar 3, 12:50 PM→Mar 3, 01:10 PMresolved

Mar 3, 01:10 PM

resolved — This incident has been resolved.

Mar 3, 12:56 PM

identified — The issue has been identity and a fix is being implemented.

Mar 3, 12:50 PM

investigating — We are investigating a potential service interruption that may impact some customers. Some customers may experience Delay in APM timeslices dashboards.

December 2024

UI Irregularities

major

Dec 18, 09:18 AM→Dec 18, 09:47 AMresolved

Dec 18, 09:47 AM

resolved — Between 9:11 UTC and 9:42 UTC on December 18th, some customers in the US regions may have experienced issues accessing the UI. We have investigated and resolved this service interruption and impacted...

Dec 18, 09:34 AM

investigating — Some customers in the US region may be experiencing the UI returning errors or not loading as expected. Data ingest and alert notifications are not impacted at this time. If you would like to create ...

Dec 18, 09:24 AM

investigating — We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

+1 more updates

Dashboard Creation Issues - US and EU region

minor

Dec 10, 10:50 AM→Dec 10, 11:17 AMresolved

Dec 10, 11:17 AM

resolved — Between 10:20 UTC and 11:00 UTC on December 10th, some customers in the US and EU regions may have experienced issues creating new dashboards. We have investigated and resolved this service interrupt...

Dec 10, 10:57 AM

investigating — We are investigating an issue that may impact the creation of new dashboards for customer accounts in the US and EU regions

Dec 10, 10:53 AM

investigating — We are continuing to investigate this issue.

+1 more updates

Delayed alert notifications for the EU region

minor

Dec 5, 11:20 PM→Dec 6, 02:19 AMresolved

Dec 6, 02:19 AM

resolved — Between 22:51 UTC on Wednesday, December 5th and 02:16 UTC on December 6th, some customers in the EU region may have experienced delayed or missing alert notifications. Data processing for affected da...

Dec 6, 01:35 AM

identified — The issue has been identified and a fix is being implemented. Some customers in the EU region may experience delayed or missing alert notifications. Data ingest is not impacted at this time.

Dec 6, 12:23 AM

investigating — We are continuing to investigate an issue where some customers in the EU region may experience delayed alert notifications. Data ingest is not impacted at this time.

+2 more updates

APM UI Irregularities

major

Dec 5, 09:38 AM→Dec 5, 10:38 AMresolved

Dec 5, 10:38 AM

resolved — Between 07:20 UTC and 10:25 UTC on Dec 05, some customers may have experience issue with APM monitoring/tools not displaying data We have investigated and resolved this service interruption and impa...

Dec 5, 09:42 AM

investigating — We are investigating a potential service interruption that may impact some customers. Some customers may be experiencing issues with APM monitoring/tools not displaying data. Please continue to monito...

Dec 5, 09:38 AM

investigating — We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Alerts UI Irregularities - US region

minor

Dec 2, 11:00 PM→Dec 3, 12:34 AMresolved

Dec 3, 12:34 AM

resolved — Between 20:48 UTC and 22:34 UTC, some customers in the US region may have experienced issues creating or editing alert conditions through the New Relic UI or API. This issue has been resolved and impa...

Dec 2, 11:00 PM

investigating — Some customers in the US region may experience issues creating or editing alert conditions through the New Relic UI or API. Data ingest and alert notifications are not impacted at this time. We are in...

November 2024

Alert Destinations UI Irregularities - US Region

minor

Nov 8, 03:49 PM→Nov 8, 04:25 PMresolved

Nov 8, 04:25 PM

resolved — Between 13:56 UTC and 16:16 UTC on November 8th, some customers in the US region may have experienced a persistent error after visiting the ‘Destinations’ tab within the Alerts UI. Alert notifications...

Nov 8, 03:53 PM

investigating — We are continuing to investigate this issue.

Nov 8, 03:49 PM

investigating — We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Data Processing and Alerts Delays in EU Region

minor

Nov 1, 01:09 AM→Nov 1, 03:11 AMresolved

Nov 1, 03:11 AM

resolved — Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data. The inte...

Nov 1, 02:34 AM

monitoring — We are seeing signs of recovery and will continue to monitor affected services.

Nov 1, 02:09 AM

identified — Our cloud provider has confirmed an interruption and is working to resolve the issue impacting New Relic services.

+2 more updates

October 2024

Delayed alert notifications for US Region

none

Oct 31, 02:00 AM→Oct 31, 07:15 AMresolved

Oct 31, 08:21 AM

resolved — Between 07:03 UTC and 07:15 UTC on October 31st, some customers in the US region may have experienced delayed or missing alert notifications. This issue has been resolved and impacted services have re...

September 2024

Intermittent API and UI Irregularities - US and EU Region

minor

Sep 27, 06:13 AM→Sep 27, 10:24 AMresolved

Sep 27, 10:24 AM

resolved — We have confirmed an interruption for one of our cloud providers resulting in intermittent network connectivity issues for various New Relic services. The issue has been resolved.

Sep 27, 08:33 AM

investigating — We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services. We will provide our next update at 16:00 UTC or upon significant change.

Sep 27, 07:56 AM

investigating — We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services.

+5 more updates

Intermittent API and UI Irregularities - US and EU Region

none

Sep 26, 07:40 PM→Sep 27, 02:20 AMresolved

Sep 27, 02:20 AM

resolved — Between 18:54 UTC on September 26th and 00:14 UTC on September 27th , some customers in the US and EU region using may have experienced intermittent API errors and irregularities rendering the New Rel...

Sep 27, 12:32 AM

investigating — We are starting to see signs of recovery and teams are continuing to monitor. Some customers in the US and EU region may have experienced intermittent API errors and irregularities rendering the Ne...

Sep 26, 11:07 PM

investigating — We are continuing to investigate an issue where some customers in the US region may experience intermittent API errors and irregularities rendering the New Relic UI. Data ingest and alert notification...

+4 more updates

Infrastructure Entity Irregularities - US and EU Region

minor

Sep 11, 01:09 PM→Sep 12, 09:12 PMresolved

Sep 12, 09:12 PM

resolved — We identified and resolved an issue with entity metadata which affected the visibility of some infrastructure entities in the New Relic UI. Data ingest and alert notifications were not impacted. Afte...

Sep 12, 05:50 PM

monitoring — As the re-indexing process for the US region nears completion and we continue to see recovery of affected entities, we will provide our next update at 22:00 UTC today, September 12th or upon significa...

Sep 12, 02:41 PM

monitoring — The re-indexing process for the US region is nearly complete and we are seeing recovery of most affected entities. Some customers in the US region may experience issues viewing entities related to in...

+5 more updates

August 2024

New Relic UI Irregularities in US/EU Region

critical

Aug 3, 07:09 PM→Aug 3, 11:44 PMresolved

Aug 3, 11:44 PM

resolved — Between 18:37 UTC and 22:27 UTC on August 3rd, 2024, customers in the US and EU region may have encountered errors when attempting to log in to the New Relic platform. We investigated and resolved an ...

Aug 3, 11:31 PM

monitoring — We're continuing to monitor as services recover and are validating that all affected services have returned to normal operation.

Aug 3, 11:18 PM

monitoring — We are continuing to see recovery for the login service at this time. We're monitoring as services recover and will provide an additional update once we've fully validated that all affected services h...

+9 more updates

July 2024

UI Irregularities in EU Region

major

Jul 31, 08:55 AM→Jul 31, 11:29 AMresolved

Jul 31, 11:29 AM

resolved — Between 07:30 UTC and 11:10 UTC on July 31st, some customers in the EU region may have experienced UI Irregularities. We have investigated and resolved this service interruption and impacted services ...

Jul 31, 11:12 AM

monitoring — A fix has been implemented and we are monitoring the results.

Jul 31, 10:21 AM

identified — The issue has been identified and a fix is being implemented.

+2 more updates

Browser Data and Alert Delays in US region

minor

Jul 17, 09:51 PM→Jul 17, 10:18 PMresolved

Jul 17, 10:18 PM

resolved — Between 21:30 UTC and 22:12 UTC on July 17th, some customers in the US region may have experienced with browser data availability in queries, charts, and dashboards as well as delayed or missing alert...

Jul 17, 09:51 PM

investigating — Some customers may be experiencing issues with browser data availability in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers...

Delayed Synthetics check results

minor

Jul 6, 07:00 PM→Jul 6, 08:34 PMresolved

Jul 6, 08:34 PM

resolved — Between 19:00 UTC and 20:20 UTC on July 6th, some customers in the EU region may have experienced delayed Synthetics check results and delayed alert notifications. We have investigated and resolved t...

Jul 6, 08:21 PM

identified — We are continuing to work on a fix for this issue.

Jul 6, 08:21 PM

identified — The issue has been identified and a fix is being implemented.

+1 more updates

June 2024

Brief Service Degradation in All Entities UI

minor

Jun 24, 06:59 PM→Jun 24, 07:15 PMresolved

Jun 24, 07:15 PM

resolved — Between 18:30 to 18:52 UTC on June 24th, some customers in the US/EU region may have experienced 404 errors when accessing the "All Entities" UI. We resolved this interruption and the above services h...

Jun 24, 06:59 PM

investigating — We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Alert Delays in the US Region

minor

Jun 8, 01:44 AM→Jun 8, 02:46 AMresolved

Jun 8, 02:46 AM

resolved — Between 12:36 UTC and 2:45 UTC on June 8th, some customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for r...

Jun 8, 01:56 AM

investigating — Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

Jun 8, 01:44 AM

investigating — We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

May 2024

Synthetics Irregularities for the EU and US regions

minor

May 14, 12:27 PM→May 14, 02:34 PMresolved

May 14, 02:34 PM

resolved — Between 23:15 UTC May 13 and 14:30 UTC May 14, some customers in the US and EU regions may have experienced Synthetics irregularities. We have investigated and resolved this service interruption an...

May 14, 01:43 PM

investigating — We are continuing to investigate an issue that may impact Synthetics for customer accounts in the US and EU regions.

May 14, 12:37 PM

investigating — We are investigating an issue that may impact Synthetics for customer accounts in the US and EU regions.

+1 more updates

New Relic UI Delays and Irregularities in the EU Region

major

May 5, 06:18 PM→May 5, 08:40 PMresolved

May 5, 08:40 PM

resolved — Between 14:55 UTC and 20:38 UTC on May 5th, some customers in the EU region may have experienced the APM UI returning errors or not loading as expected. Data ingest and alert notifications were not im...

May 5, 08:29 PM

monitoring — A fix has been implemented and we are monitoring the results.

May 5, 08:25 PM

identified — The issue has been identified and a fix is being implemented.

+5 more updates

March 2024

Alerts UI Irregularities

minor

Mar 7, 02:51 PM→Mar 7, 10:23 PMresolved

Mar 7, 10:23 PM

resolved — Between 13:00 UTC on March 6th and 20:00 UTC on March 7th, some customers in the US region may have intermittently experienced out-of-date views for dashboards and UIs which rely on entity tags. Exist...

Mar 7, 06:13 PM

identified — We are continuing to investigate an issue with entity tag processing. Updates will be provided upon significant change in status.

Mar 7, 05:06 PM

identified — We are continuing to investigate an issue with entity tag processing. Some customers in the US region may experience out-of-date views for dashboards and UIs which rely on entity tags. Existing alert ...

+3 more updates

February 2024

NRQL Query Errors in US Region

minor

Feb 23, 05:31 PM→Feb 23, 05:45 PMresolved

Feb 23, 05:45 PM

resolved — Between 16:15 UTC and 17:25 UTC on February 23rd, some customers in the US region may have experienced errors when running NRQL queries or when accessing reports or parts of the New Relic UI. We have...

Feb 23, 05:31 PM

investigating — We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

False alarm

none

Feb 14, 11:41 PM→Feb 14, 11:48 PMresolved

Feb 14, 11:48 PM

resolved — After investigation, our teams have determined that there has not been a service interruption and services should be operating normally. We strive to balance customer notification speed and investigat...

Feb 14, 11:41 PM

investigating — We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

New Relic UI Delays and Irregularities in the EU and US Regions

minor

Feb 14, 06:07 PM→Feb 14, 06:50 PMresolved

Feb 14, 06:50 PM

resolved — Between 16:47 UTC and 17:57 UTC on February 14, some customers in the US and EU regions may have experienced New Relic UI Delays and Irregularities We have investigated and resolved this service in...

Feb 14, 06:18 PM

investigating — We are investigating an issue that may impact New Relic UI for customer accounts in the US and EU regions.

Feb 14, 06:07 PM

investigating — We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Alert Delays in US Region

minor

Feb 13, 04:17 PM→Feb 13, 06:20 PMresolved

Feb 13, 06:20 PM

resolved — Between 15:30 UTC and 17:52 UTC on February 13th, some customers in the US region may have experienced delayed or false alert notifications for all data types. We have investigated and resolved this...

Feb 13, 05:58 PM

monitoring — We are seeing some recovery for impacted services and are monitoring for stability. Some customers in the US region may see improved alert notification performance at this time.

Feb 13, 05:23 PM

investigating — We are continuing to investigate alert processing latency contributing to some customers in the US region experiencing delayed or false alert notifications for all data types.

+3 more updates

New Relic UI Irregularities in US Region

major

Feb 13, 06:33 AM→Feb 13, 07:44 AMresolved

Feb 13, 07:44 AM

resolved — Between 06:07 UTC and 06:35 UTC on February 13th, some customers in the US region may have experienced the New Relic One UI returning errors or not loading as expected. We have investigated and resol...

Feb 13, 06:58 AM

monitoring — We are seeing recovery of impacted services and monitoring for stability of the environment.

Feb 13, 06:46 AM

identified — The issue has been identified and a fix is being implemented.

+2 more updates

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