How often does Jira have outages?

Jira has had 34 reported incidents recently. Visit apistatuscheck.com/incidents/jira for the complete outage history with timelines and resolution details.

What was the last Jira outage?

The most recent Jira incident was "Issues with 403 user authentication errors across Atlassian products" on March 4, 2025. It was classified as none impact and is currently resolved.

Jira Outage History

34 incidents reported. Data sourced from the official Jira status page.

Total Incidents

Major/Critical

Minor

Resolved

March 2025

Issues with 403 user authentication errors across Atlassian products

none

Mar 4, 07:31 AM→Mar 4, 07:31 AMresolved

Mar 4, 07:31 AM

resolved — We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th March UTC and 6:35AM Tuesday 4th March UTC. Users that were already logged in would not...

September 2024

Slowness in Jira.

none

Sep 2, 09:23 AM→Sep 10, 01:15 PMresolved

Sep 10, 01:15 PM

resolved — We have identified the root cause of the issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region with several Atlassian Cloud products. A...

Sep 2, 06:33 PM

monitoring — We have identified the root cause of an issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region. This issue has led to a performance imp...

Sep 2, 10:56 AM

monitoring — The slowness issue has been resolved, and we are actively monitoring the systems to ensure stability.

+1 more updates

Slow loading times and extended response times for Cloud products in the EU-West region.

none

Sep 10, 10:26 AM→Sep 10, 12:43 PMresolved

Sep 10, 12:43 PM

resolved — Systems have recovered, and the issue has been mitigated. All affected products are fully operational, with no further impact observed.

Sep 10, 10:26 AM

investigating — We are investigating issues with slow loading and long responsive time for all products (Jira, JSM, JSW and Confluence) and will provide updates here soon.

High RDS CPU on multiple environments

none

Sep 9, 08:56 AM→Sep 9, 06:12 PMresolved

Sep 9, 06:12 PM

resolved — Earlier today, we experienced RDS problems for Jira, Jira Service Management, and Jira Work Management. The issue has been resolved, and the services are operating normally.

Sep 9, 05:13 PM

monitoring — We identified the root cause of the RDS problems causing issues for Jira, Jira Service Management, and Jira Work Management. We mitigated the issue and are now monitoring the fix.

Sep 9, 04:19 PM

investigating — We are observing different RDS problems in different environments for Jira, Jira Service Management, and Jira Work Management. We are actively working on this and will provide more updates here soon.

+3 more updates

August 2024

Data residency migrations halted.

minor

Aug 20, 11:46 AM→Aug 23, 11:15 AMresolved

Aug 23, 11:15 AM

resolved — The issue with scheduling App data residency migrations has been resolved and the service is operating normally.

Aug 20, 11:46 AM

investigating — Data residency migrations are currently not possible for Cloud customers. If you attempt a Data residency migration, you will encounter an error message, “We are unable to schedule your move” when you...

July 2024

Some products are hard down

none

Jul 3, 08:51 PM→Jul 4, 03:54 AMresolved

Jul 4, 03:54 AM

resolved — Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for some of the products . JIRA product impacted with issue creation and project creation. While Confluence was impacted w...

Jul 3, 09:45 PM

monitoring — We have mitigated the problem and continue looking into the root cause. The outage was between 8:08pm 03/07 UTC - 08:31pm 03/07 UTC We are now monitoring closely.

Jul 3, 08:51 PM

investigating — We are investigating an issue with <FUNCTIONALITY IMPACTED> that is impacting <SOME/ALL> Atlassian, Atlassian Partners, Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Ji...

June 2024

Some of the www.atlassian.com pages are inaccessible

none

Jun 6, 01:30 AM→Jun 6, 04:30 AMresolved

Jun 6, 04:30 AM

resolved — Between 05 June 23:30 UTC and 06 June 04:34 UTC, we experienced issues with some of the pages on www.atlassian.com. The issue has been resolved, and the pages are operating normally.

Jun 6, 03:12 AM

identified — We continue to work on resolving the issue with www.atlassian.com. We have identified the root cause and expect recovery shortly.

Jun 6, 01:30 AM

investigating — We are investigating reports of intermittent errors on some Atlassian, Opsgenie, Atlassian Access, and Compass-related www.atlassian.com web pages. Once we identify the root cause, we will provide mor...

February 2024

Service Disruptions Affecting Atlassian Products

none

Feb 14, 09:57 PM→Feb 14, 11:32 PMpostmortem

Feb 27, 05:41 AM

postmortem — ### **Summary** On February 14, 2024, between 20:05 UTC and 23:03 UTC, Atlassian customers on the following cloud products encountered a service disruption: Access, Atlas, Atlassian Analytics, Bitbuc...

Feb 14, 11:32 PM

resolved — We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery...

Feb 14, 10:55 PM

monitoring — We have identified the root cause of the Service Disruptions affecting all Atlassian products and have mitigated the problem. We are now monitoring this closely.

+2 more updates

User searches failing

none

Feb 7, 04:40 PM→Feb 7, 05:44 PMresolved

Feb 7, 05:44 PM

resolved — Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira Service Management, Jira Softwar...

Feb 7, 05:05 PM

monitoring — We have mitigated the problem. We are now monitoring closely.

Feb 7, 04:40 PM

investigating — We are investigating an issue with our user search service that is impacting Atlassian cloud service: Confluence, Jira Work Management, Jira Service Management, Jira Software, Atlassian Bitbucket, Jir...

January 2024

Delayed SCIM provisioning syncs of users and groups from Identity Providers

none

Jan 9, 10:03 PM→Jan 12, 05:13 PMresolved

Jan 12, 05:13 PM

resolved — We experienced degraded SCIM provisioning from external Identity Providers for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Access. The issue has been resolv...

Jan 12, 06:55 AM

monitoring — A fix for the bottleneck identified in the Group synchronization process for SCIM Provisioning has been made. We are seeing processing start to return to normal levels and will be monitoring over the ...

Jan 11, 10:36 PM

monitoring — The bottleneck in the Group synchronization process for SCIM Provisioning has seen considerable improvement due to recent changes, but it is still under work. The team is all hands on deck to keep imp...

+4 more updates

December 2023

Atlassian's cross product user search service is currently degraded.

none

Dec 18, 03:04 PM→Dec 19, 03:28 AMpostmortem

Dec 28, 02:43 AM

postmortem — ### **SUMMARY** On Dec 18, 2023, between 12:29 p.m. and 3:35 p.m. UTC, Dec 18, 2023, Atlassian's cloud customers using Atlas, Bitbucket Cloud, Compass, Confluence Cloud, Jira Service Management, Jira...

Dec 19, 03:28 AM

resolved — It has been resolved. Atlassian's cross product user search is working.

Dec 18, 04:23 PM

investigating — Atlassian's cross product user search service is currently healthy. Searches for users within Atlassian products are working as expected. We are in the process of investigating the root cause of this ...

+4 more updates

November 2023

Org admins unable to access User Management

none

Nov 22, 04:27 AM→Nov 22, 04:27 AMresolved

Nov 22, 04:27 AM

resolved — Between 01:18 AM UTC to 03:31 AM UTC, we encountered a problem where some organisation admins were not able to access User Management on the Admin hub. We have identified the root cause of this issue ...

October 2023

Email domain unverified

major

Oct 24, 12:22 AM→Oct 24, 10:00 AMresolved

Oct 24, 10:00 AM

resolved — Between 22:00 UTC 23rd October and 07:45 UTC 24th October, we experienced an issue with custom domain validation, this resulted in Jira Software, Jira Work Management, Jira Service management, Atlassi...

Oct 24, 07:49 AM

identified — We have identified the issue and a fix is currently being implemented. We expect this issue to be resolved shortly.

Oct 24, 06:48 AM

identified — We identified that the mitigation method doesn't fix the issue in some affected Cloud instances. We are continuing with the investigation.

+5 more updates

For a limited number of customers, activation for new products on some tenants is blocked

none

Oct 4, 02:28 PM→Oct 4, 05:20 PMresolved

Oct 4, 05:20 PM

resolved — 100% resolved and services running normally

Oct 4, 05:01 PM

monitoring — 99% of issues fixed and services are back to normal. Last 1% are manually begin fixed

Oct 4, 04:20 PM

monitoring — We've solved 52% of the issues and are still on track to recover 100% within the original timeframe

+3 more updates

September 2023

We are experiencing intermittent issues on Atlassian.com and Bitbucket Marketing pages

none

Sep 29, 04:26 PM→Sep 29, 08:27 PMresolved

Sep 29, 08:27 PM

resolved — Between 04:36 UTC to 17:50 UTC, we experienced intermittent issues on Atlassian.com and Bitbucket Marketing pages. The issue has been resolved and the service is operating normally.

Sep 29, 06:42 PM

investigating — We are still investigating intermittent issues with these two domains. We will provide more details within the next hour.

Sep 29, 05:44 PM

investigating — We are still investigating intermittent issues with these two domains. We will provide more details within the next hour.

+1 more updates

Infrastructure outage affecting attachments and Bitbucket Pipelines in all regions

none

Sep 15, 04:02 AM→Sep 15, 05:19 AMresolved

Sep 15, 05:19 AM

resolved — Between 04:00 UTC to 05:00 UTC, we experienced a partial outage for Bitbucket Pipelines, issues viewing in-product attachments; and degraded performance across all products. The issue has been resolve...

Sep 15, 04:47 AM

monitoring — We have identified the root cause, initiated mitigation actions, and are seeing a reduction in errors when scaling up in response to customer traffic. We are still monitoring closely and will continue...

Sep 15, 04:12 AM

identified — A major infrastructure outage is affecting our ability to scale up in response to customer traffic. We are pre-emptively disabling any downscaling to minimize future impact. This is primarily affectin...

+1 more updates

August 2023

Sign-ups, Product Activation, and Billing not working

none

Aug 2, 02:25 PM→Aug 2, 03:59 PMresolved

Aug 2, 03:59 PM

resolved — We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored.

Aug 2, 02:25 PM

monitoring — We have identified the root cause of the Sign-ups, Product Activation, and Billing not working and have mitigated the problem. We are now monitoring closely.

July 2023

Performance issues and outages with Cloud products

none

Jul 6, 11:18 AM→Jul 6, 03:37 PMpostmortem

Jul 14, 04:56 AM

postmortem — ### **SUMMARY** We understand the importance of providing reliable and consistent service to our valued customers. On July 6, 2023, from 03:52 to 15:11 UTC, we experienced an issue with an upgraded v...

Jul 6, 03:37 PM

resolved — We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved and the service is operating normally.

Jul 6, 01:17 PM

monitoring — We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products, including Jira Software, Jira Service Management and Confluence...

+1 more updates

August 2022

Sign-up is failing

none

Aug 5, 06:41 AM→Aug 5, 06:41 AMresolved

Aug 5, 06:41 AM

resolved — Between 05:15 UTC to 05:55 UTC, we experienced user registration failing. The issue has been resolved and the service is operating normally.

June 2022

Partial app outage across multiple regions

none

Jun 22, 03:17 AM→Jun 22, 03:33 AMresolved

Jun 22, 03:33 AM

resolved — Between 2:05 UTC and 2:42 UTC, we experienced failures to load some marketplace apps for customers tenanted in the apse, eu-west and eu-central regions. The issue has been resolved and the service is ...

Jun 22, 03:17 AM

monitoring — We are investigating reports of intermittent errors for some marketplace apps across the following regions: apse, eu west and eu central. Service has now been restored to each of the affected regions....

April 2021

Atlassian account session invalidations

none

Apr 19, 04:32 AM→Apr 30, 01:34 AMresolved

Apr 30, 01:34 AM

resolved — Between 15/Apr/21 17:20 AM PDT to 27/Apr/21 10:00 PM PDT, we experienced some cloud customers of Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, ...

Apr 19, 04:32 AM

investigating — We are investigating an incident impacting Jira Cloud, Confluence Cloud, Bitbucket Cloud, and Statuspage. During our investigation, users may be logged out of their accounts as we work towards a resol...

February 2021

User Management Syncs are affected across all products

none

Feb 12, 02:28 AM→Feb 12, 03:13 AMresolved

Feb 12, 03:13 AM

resolved — Impact on User Management Syncs has been mitigated.

Feb 12, 02:28 AM

investigating — We continue investigating issues with syncing User Management changes to products. We will provide more details in an hour.

September 2020

Login / Signup with Microsoft not working

major

Sep 28, 11:39 PM→Sep 29, 01:03 AMresolved

Sep 29, 01:03 AM

resolved — Between 2020-09-28 21:32 UTC to 2020-09-29 00:09 UTC, we experienced a degradation in functionality for users attempting to authenticate using Microsoft. This affected Confluence, Jira Core, Jira Serv...

Sep 28, 11:39 PM

identified — We are investigating reports of intermittent errors for some Atlassian, Confluence, Jira Core, Jira Service Desk, Jira Software, Opsgenie, Atlassian Developer, Trello, and Atlassian Bitbucket Cloud cu...

January 2020

Increased latency in user searches

none

Jan 22, 10:19 PM→Jan 22, 11:11 PMresolved

Jan 22, 11:11 PM

resolved — Between 20:20 UTC to 22:00 UTC, we experienced failures in user searches for Confluence, Jira Core, Jira Service Desk, Jira Software, and Bitbucket due to significantly elevated latencies, action has ...

Jan 22, 10:19 PM

identified — We are investigating cases of degraded performance for the user search component affecting Confluence, Jira Core, Jira Service Desk, Jira Software, and Bitbucket Cloud customers. Some customers may ex...

October 2019

Intermittent DNS Resolution Errors

none

Oct 22, 10:32 PM→Oct 23, 04:02 AMresolved

Oct 23, 04:02 AM

resolved — Between 23:45 UTC to 02:19 UTC, some customers experienced intermittent failure connecting to Atlassian Cloud. The root cause was an increased DNS error rate from our infrastructure supplier. The supp...

Oct 23, 01:32 AM

monitoring — We have identified the root cause of the intermittent failure connecting to Atlassian Cloud for some cloud customers and have mitigated the problem. We are now monitoring closely.

Oct 23, 01:32 AM

identified — We have identified the root cause of the intermittent failure connecting to Atlassian Cloud for some cloud customers and have mitigated the problem. We are now monitoring closely.

+3 more updates

September 2019

Major outage affecting all purchasing systems

none

Sep 30, 05:40 PM→Sep 30, 07:37 PMresolved

Sep 30, 07:37 PM

resolved — This incident has been resolved

Sep 30, 07:23 PM

monitoring — Service has been restored, we are continuing to monitor the situation for any regression.

Sep 30, 05:40 PM

investigating — We are currently investigating an incident involving all purchasing systems. Currently all customers will be unable to: - sign up for new products. - receive quotes on or purchase market place ad...

Issues displaying avatars

none

Sep 10, 10:05 AM→Sep 10, 11:45 AMresolved

Sep 10, 11:45 AM

resolved — This incident has been resolved.

Sep 10, 10:05 AM

investigating — We are investigating an issue with our avatar storage system that is impacting visibility of avatars across multiple services. We will provide more details as they're discovered.

July 2019

Increased error rate in US East for Atlassian Jira, Confluence and Access customers

none

Jul 15, 03:42 PM→Jul 15, 05:08 PMresolved

Jul 15, 05:08 PM

resolved — Between 14:12 UTC to 16:13 UTC, we experienced increased errors rates for Access, Confluence and Jira customers connecting to our US east API endpoints. The issue has been resolved and the service is ...

Jul 15, 03:42 PM

investigating — We are investigating an issue with Atlassians API Gateway in US East that is impacting some Access, Jira and Confluence Cloud customers. We will provide more details within the next hour.

App switcher not loading in Jira and Confluence for some customers

major

Jul 1, 09:03 AM→Jul 1, 11:03 AMresolved

Jul 1, 11:03 AM

resolved — The issue has been resolved and the service is operating normally.

Jul 1, 10:04 AM

investigating — We are continuing to investigate this issue.

Jul 1, 09:03 AM

investigating — We are investigating an issue with app switcher that is impacting some Atlassian Cloud customers. We will provide more details within the next hour.

June 2019

Atlassian Cloud email notifications issue

major

Jun 19, 12:00 PM→Jun 20, 12:39 PMresolved

Jun 20, 12:39 PM

resolved — This incident has been resolved.

Jun 19, 01:27 PM

identified — We continue to work on resolving the outgoing emails for Atlassian Cloud. We have identified the root cause.

Jun 19, 12:00 PM

investigating — We are investigating an issue with outgoing email that is impacting some Atlassian Cloud customers. We will provide more details within the next hour.

May 2019

Jira sidebar colour is not changing base on configuration

none

May 21, 09:53 AM→May 21, 09:53 AMresolved

May 21, 09:53 AM

resolved — We have identified the root cause of the custom sidebar colour issue with Jira Cloud and have mitigated the problem. The issue has been resolved and the service is operating normally.

Atlassian Cloud users experiencing outages

critical

May 14, 08:57 AM→May 14, 11:04 AMresolved

May 14, 11:04 AM

resolved — We have identified the service that caused a high load on the server. We have deployed a couple of changes to mitigate the situation. The services have been recovered and operating normally.

May 14, 09:28 AM

investigating — We are continuing to investigate this issue.

May 14, 08:57 AM

investigating — We are investigating an outage that is impacting some Atlassian Cloud customers. We will provide more details within the next hour.

Jira Users Receiving HTTP 500 Errors

major

May 10, 02:10 PM→May 10, 02:37 PMresolved

May 10, 02:37 PM

resolved — Between 13:30 UTC to 14:05 UTC, we experienced a partial service outage in the US region for Jira Cloud products. The issue has been resolved and the service is operating normally.

May 10, 02:10 PM

investigating — We are investigating an issue with Jira Cloud that is impacting some of our Atlassian Cloud customers. We will provide more details within the next hour.

Jira Imports are Failing

major

May 7, 07:30 AM→May 7, 09:45 AMresolved

May 7, 12:56 PM

resolved — Between 06/May/2019 06:00 AM UTC to 07/May/2019 09:10 AM UTC, we experienced issues with Jira imports. The issue has been resolved and the service is operating normally.

Related Incident Histories

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