How often does Canva have outages?

Canva has had 50 reported incidents recently. Visit apistatuscheck.com/incidents/canva for the complete outage history with timelines and resolution details.

What was the last Canva outage?

The most recent Canva incident was "Download issues for designs with uploaded images" on January 28, 2026. It was classified as major impact and is currently resolved.

Canva Outage History

50 incidents reported. Data sourced from the official Canva status page.

Total Incidents

Major/Critical

Minor

Resolved

January 2026

Download issues for designs with uploaded images

major

Jan 28, 10:18 PM→Jan 29, 12:21 AMresolved

Jan 29, 12:21 AM

resolved — Thank you for your patience and understanding. As a workaround, you can try the following steps: - Remove the affected image from your design - Re-add the image to the design - Re-apply any photo edi...

Jan 28, 10:18 PM

identified — Some users may experience download issues with designs that include uploaded photos or image files.

Canva apps appears to be in black/grey background

major

Jan 28, 06:23 PM→Jan 28, 09:49 PMresolved

Jan 28, 09:49 PM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Jan 28, 06:23 PM

monitoring — Some Canva apps appear in black or grey, making the elements underneath difficult to see. As a workaround, we suggest changing your Canva theme from Light to Dark under the Accessibility: https://www...

Apps Creation Issue

minor

Jan 23, 01:31 AM→Jan 23, 05:59 AMresolved

Jan 23, 05:59 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Jan 23, 01:31 AM

identified — Event: We are aware that apps created after 2026-01-21 00:00:00 UTC are generated with an ID that contain an underscore which results in developers experiencing CORS issues and unable to test locally....

Users may experience issues with Logging in/Signing up.

major

Jan 7, 11:29 PM→Jan 8, 03:09 AMresolved

Jan 8, 03:09 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Jan 8, 01:02 AM

monitoring — The fix has been put in place and we are monitoring the issue

Jan 7, 11:29 PM

investigating — Users may experience issues with Logging in/Signing up. We are currently investigating the issue and will keep you updated.

December 2025

Some users may experience an error upon accessing their Canva designs.

critical

Dec 17, 10:25 PM→Dec 18, 01:50 AMresolved

Dec 18, 01:50 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Dec 17, 11:28 PM

monitoring — We have put a fix in place and Canva has recovered. We are continuously monitoring the issue.

Dec 17, 10:33 PM

investigating — We are currently investigating the issue and will keep you updated.

+1 more updates

Canva is down due to Cloudflare outage

critical

Dec 5, 09:09 AM→Dec 5, 09:42 AMresolved

Dec 5, 09:42 AM

resolved — Canva services have fully recovered following the Cloudflare outage. All systems are now operational.

Dec 5, 09:30 AM

monitoring — We are continuing to monitor Canva services following the Cloudflare outage. All systems appear to be recovering.

Dec 5, 09:09 AM

investigating — Canva is down due to Cloudflare outage

November 2025

Users may experience issues with Canva Al features

major

Nov 27, 01:12 AM→Nov 27, 02:04 AMresolved

Nov 27, 02:04 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Nov 27, 01:37 AM

monitoring — The fix has been put in place and we are monitoring the issue.

Nov 27, 01:12 AM

investigating — Users may experience issues with Canva Al features. We are currently investigating the issue and will keep you updated.

Connect API

major

Nov 22, 10:18 AM→Nov 22, 10:49 AMresolved

Nov 22, 10:49 AM

resolved — The issue is now resolved.

Nov 22, 10:43 AM

monitoring — The fix has been put in place and we are monitoring the issue

Nov 22, 10:18 AM

investigating — Users are experiencing issues using Canva Connect API

Users are experiencing issues loading Canva

major

Nov 18, 12:04 PM→Nov 18, 02:56 PMresolved

Nov 18, 02:56 PM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Nov 18, 02:48 PM

monitoring — We've implemented a fix and monitoring results.

Nov 18, 02:06 PM

monitoring — We've implemented a fix and monitoring results.

+4 more updates

October 2025

Users are experiencing issues generating video through Magic Media

minor

Oct 29, 04:10 PM→Oct 30, 05:22 AMresolved

Oct 30, 05:22 AM

resolved — This incident has been resolved.

Oct 30, 12:58 AM

monitoring — - Fix has been implemented. Users should be able to generate videos with Magic Media now.

Oct 29, 04:10 PM

identified — Users may experience issues when trying to generate videos through Magic Media.

Some users are unable to add credit cards as a payment method

major

Oct 28, 07:03 PM→Oct 28, 07:59 PMresolved

Oct 28, 07:59 PM

resolved — This issue has been resolved

Oct 28, 07:03 PM

investigating — We are currently investigating an issue where some users are unable to add credit cards as a payment method.

Users are encountering issues with accessing or using Canva.

critical

Oct 20, 07:14 AM→Oct 20, 09:43 PMresolved

Oct 20, 09:43 PM

resolved — The issue has been resolved.

Oct 20, 04:45 PM

identified — Most of Canva and our features have come back online. Our team is actively investigating: - loading designs on homepage (refresh sometimes works) - slowness related issues when downloading designs - e...

Oct 20, 04:12 PM

identified — Most of Canva and our features have come back online. Our team is actively investigating: - slowness related issues when downloading designs - errors related to generating images/video - errors creati...

+20 more updates

Some users might not be able to access Canva

critical

Oct 14, 02:43 PM→Oct 14, 03:30 PMresolved

Oct 14, 10:28 PM

resolved — This incident is now resolved. Thank you for your patience and understanding

Oct 14, 03:21 PM

monitoring — A fix has been implemented and we are monitoring the results.

Oct 14, 02:43 PM

investigating — We are currently investigating this issue.

Some users may encounter an error or slowness when uploading files to Canva

major

Oct 7, 09:43 AM→Oct 7, 10:20 AMresolved

Oct 7, 10:20 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Oct 7, 09:43 AM

investigating — We've noticed an increase in failed and slow uploads in some regions, and are investigating

Text input and layout issues on iOS 26.0 (web browser and app)

minor

Oct 2, 08:49 AM→Oct 7, 02:50 AMresolved

Oct 7, 02:50 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Oct 7, 01:22 AM

monitoring — We have implemented mitigations for the identified issues and user functionality is restored. We are continuing to monitor for any problems related to the latest iOS releases.

Oct 2, 08:49 AM

identified — We’re currently investigating critical issues affecting users on iOS 26.0. The main impact is on text input and editing, with layout problems also obscuring certain functionality. Most affected: iOS ...

Unable to import files from most apps

major

Oct 1, 12:59 AM→Oct 1, 02:06 AMresolved

Oct 1, 02:06 AM

resolved — This incident has been resolved.

Oct 1, 12:59 AM

investigating — We are currently investigating an issue wherein our users are unable to import files from most apps. We will update again once the issue is solved.

September 2025

Planned Maintenance for Brandkit

maintenance

Sep 22, 10:41 PM→Sep 22, 11:12 PMresolved

Sep 22, 11:12 PM

resolved — The maintenance is now complete

Sep 22, 10:41 PM

identified — We are currently conducting maintenance for Brankit during this time: Logged in users will not be able to create/use their Brand Kit. Logged in users will not be able to use uploaded fonts/textstyles...

Subfolders appear outside the main folders on the Projects page

major

Sep 16, 05:06 PM→Sep 16, 08:26 PMresolved

Sep 16, 08:26 PM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Sep 16, 08:24 PM

monitoring — A fix has been rolled out and we are monitoring the results to ensure the issue is fully resolved.

Sep 16, 05:06 PM

investigating — Users are experiencing issues with folders wherein the subfolders appear outside the main folders on the Projects page

Payment Errors

major

Sep 10, 06:16 AM→Sep 10, 07:54 AMresolved

Sep 10, 07:54 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Sep 10, 06:16 AM

investigating — We are currently investigating reports of users experiencing errors when attempting to process payments. Our team is working to identify and resolve this issue. We will provide updates as more informa...

Users experiencing increase in timeout errors affecting image generation.

minor

Sep 5, 12:50 AM→Sep 5, 04:29 AMresolved

Sep 5, 04:29 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Sep 5, 12:50 AM

investigating — Users experiencing increase in timeout errors affecting image generation in our Dream Lab, Canva AI, and Magic Media products. We’ve identified the root cause and are actively working on a fix.

August 2025

Canva Access Issues - Indonesia

major

Aug 28, 12:28 PM→Aug 28, 01:23 PMresolved

Aug 28, 01:23 PM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Aug 28, 12:50 PM

monitoring — We have implemented a fix for the access issues affecting users in Indonesia. We are currently monitoring the situation to ensure the issue is fully resolved and will provide updates as we verify ever...

Aug 28, 12:28 PM

investigating — We are currently aware of reports from users in Indonesia experiencing difficulty accessing Canva. Our team is investigating this issue and working to resolve it. We will provide updates as more infor...

Unable to access Canva.com in the Philippines

major

Aug 17, 02:30 PM→Aug 17, 11:58 PMresolved

Aug 17, 11:58 PM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Aug 17, 02:30 PM

investigating — We are aware that some users in the Philippines are currently experiencing difficulty accessing Canva. Our team is actively investigating this issue and working to restore normal service. We will prov...

July 2025

Users may have issues logging in or opening designs

minor

Jul 31, 10:18 PM→Jul 31, 11:51 PMresolved

Jul 31, 11:51 PM

resolved — This has been resolved.

Jul 31, 10:38 PM

monitoring — We are currently monitoring results.

Jul 31, 10:18 PM

investigating — Some users may encounter some issues in Canva: - Can't log in - Can't open designs

Users will have issues importing files as designs

major

Jul 16, 07:17 AM→Jul 16, 10:56 PMresolved

Jul 16, 10:56 PM

resolved — This incident has been resolved.

Jul 16, 07:17 AM

monitoring — Users will have issues importing files as designs.

Magic Media generate image with style is unavailable

major

Jul 15, 05:13 AM→Jul 15, 06:13 AMresolved

Jul 15, 06:13 AM

resolved — Users now can generate content with Magic Media with styles selected

Jul 15, 05:13 AM

investigating — Generate image with style is experiencing errors. Users are not able to generate images with style selected.

Users are unable to view or save changes to designs.

major

Jul 8, 02:13 AM→Jul 9, 08:44 AMresolved

Jul 9, 08:44 AM

resolved — This incident has been resolved.

Jul 9, 12:47 AM

monitoring — We are continuing to monitor for any further issues.

Jul 8, 08:19 AM

monitoring — We've implemented a fix and monitoring results.

+6 more updates

Users may encounter issues with brand kits

minor

Jul 9, 12:30 AM→Jul 9, 07:59 AMresolved

Jul 9, 07:59 AM

resolved — This incident has been resolved.

Jul 9, 04:59 AM

monitoring — We are continuing to monitor for any further issues. - Users may have issues creating new brand kits

Jul 9, 04:31 AM

monitoring — We’re actively working on a solution to resolve this issue.

+3 more updates

Users might experience latency on Canva. Some features might also show an error.

minor

Jul 3, 01:35 AM→Jul 3, 05:31 AMresolved

Jul 3, 05:31 AM

resolved — This incident has been resolved.

Jul 3, 01:53 AM

monitoring — A fix has been implemented and we are monitoring the results.

Jul 3, 01:35 AM

investigating — We are currently investigating the issue

June 2025

Canva Pro users are unable to generate videos using Canva AI.

major

Jun 29, 05:33 AM→Jun 29, 06:26 AMresolved

Jun 29, 06:26 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Jun 29, 05:33 AM

investigating — We are currently investigating this issue. We'll provide further updates as we progress towards resolving it.

Canva Pro users are unable to generate videos using Canva AI

major

Jun 28, 10:32 AM→Jun 28, 11:17 PMresolved

Jun 28, 11:17 PM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Jun 28, 10:32 AM

investigating — We are currently investigating this issue. We'll provide further updates as we progress towards resolving it.

Errors when attempting to generate videos with CanvaAI

minor

Jun 27, 07:13 PM→Jun 28, 12:23 AMresolved

Jun 28, 12:23 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Jun 27, 07:13 PM

identified — Users may have issues with: - Generating videos with CanvaAI Only video generation is affected. Other features should work as normal

Some users are currently experiencing issues when generating video clips using Canva AI.

minor

Jun 24, 02:38 PM→Jun 25, 12:26 AMresolved

Jun 25, 12:26 AM

resolved — This incident has been resolved.

Jun 24, 04:30 PM

monitoring — The issue has been mitigated but video generation may still take slightly longer than usual.

Jun 24, 02:38 PM

investigating — We’re aware of the issue affecting video generation via Canva AI and our engineering teams are actively investigating the root cause. We’ll continue to provide updates as we work toward a resolution.

Users are experiencing issues using Canva Apps

major

Jun 23, 01:37 AM→Jun 23, 02:12 AMresolved

Jun 23, 02:12 AM

resolved — This incident with Canva Apps is now resolved. Thank you for your patience and understanding.

Jun 23, 01:37 AM

investigating — We are aware of issues using Apps at the moment. Our engineering teams are actively engaged in troubleshooting. We'll provide further updates as we progress towards resolving the issue.

Users are experiencing issues using Canva Apps.

major

Jun 23, 01:53 AM→Jun 23, 02:05 AMresolved

Jun 23, 02:05 AM

resolved — We have rolled back a change that was causing issues when users tried to use apps and are currently monitoring the recovery.

Jun 23, 01:59 AM

monitoring — We have rolled back a change that was causing issues when users tried to use apps and are currently monitoring the recovery.

Jun 23, 01:53 AM

monitoring — We have rolled back a change that was causing issues when users tried to use apps and are currently monitoring the recovery.

Users are unable to use Canva

critical

Jun 21, 11:36 AM→Jun 21, 12:28 PMresolved

Jun 21, 12:28 PM

resolved — This incident has been resolved.

Jun 21, 12:19 PM

identified — We are continuing to work on a fix for this issue.

Jun 21, 11:36 AM

identified — We’re aware of an issue where users are unable to access Canva and are encountering timeout errors when attempting to load the platform. Our engineering team is actively investigating and working to ...

MagicMedia generate video is experiencing issues

minor

Jun 19, 11:05 AM→Jun 19, 09:58 PMresolved

Jun 19, 09:58 PM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Jun 19, 12:23 PM

identified — Issue has been raised with external service provider and is actively being resolved.

Jun 19, 11:05 AM

investigating — Users may experience issues when generating videos with MagicMedia

Users are experiencing issues generating videos with MagicMedia

minor

Jun 19, 06:32 AM→Jun 19, 08:59 AMresolved

Jun 19, 08:59 AM

resolved — MagicMedia generate video is now working as normal

Jun 19, 06:32 AM

investigating — Users may have issues with generating videos via MagicMedia. We are currently investigating the issue.

CanvaAI increased error rate

none

Jun 12, 07:13 PM→Jun 13, 01:05 AMresolved

Jun 13, 01:05 AM

resolved — This has been resolved. Thank you for your patience.

Jun 12, 07:13 PM

investigating — We're seeing increased error rate and processing times within CanvaAI for users generating designs, images, or code

Users may encounter issues when generating designs using Canva AI

major

Jun 10, 09:57 AM→Jun 10, 09:27 PMresolved

Jun 10, 09:27 PM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Jun 10, 09:57 AM

investigating — We are currently investigating an outage affecting critical services used by Canva AI. Some AI interactions may be slow or be temporarily unavailable. Our team is actively looking into the issue. We...

May 2025

Users may encounter issues when logging in using email codes.

major

May 29, 03:29 AM→May 29, 06:47 AMresolved

May 29, 06:47 AM

resolved — The issue has been resolved. Users should now be able to log in without any problems. Thanks for your patience!

May 29, 03:29 AM

identified — Some users may encounter problems when logging in using email codes. Our team is actively looking into the issue. We appreciate your patience and will share updates as soon as possible.

Unable to access Canva due to Timeout Errors

critical

May 26, 06:50 AM→May 27, 02:33 AMresolved

May 27, 02:33 AM

resolved — This incident has been resolved.

May 26, 08:54 AM

monitoring — Access to Canva has now been restored and most users should be able to use the platform as expected. However, we’re aware that some users may still experience issues with saving their designs. Our en...

May 26, 08:53 AM

monitoring — We are continuing to monitor for any further issues.

+8 more updates

Unable to Add Print Orders to Cart

major

May 26, 11:12 PM→May 27, 01:08 AMresolved

May 27, 01:08 AM

resolved — Access to Cart has now been restored. Users are now able to add to cart and use their carts to print.

May 26, 11:35 PM

monitoring — A fix has been implemented and we are monitoring the results.

May 26, 11:12 PM

investigating — We are investigating an issue that's currently cause user to be unable to access, add to cart, or use their carts to print.

April 2025

Issue with Subscription Activation After Payment

major

Apr 28, 04:22 PM→Apr 30, 12:55 AMresolved

Apr 30, 12:55 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Apr 29, 12:56 AM

monitoring — This is now mitigated. If you were affected, we will automatically process a refund for your purchase. New subscription attempts are working so we recommend to subscribe again. Thank you for your pa...

Apr 28, 04:22 PM

identified — We are currently aware of an issue where some users may experience problems with their subscription activating after payment. Our team is actively working to resolve this as quickly as possible. If ...

Canva Pro features issues for subscribers via Google Play

major

Apr 28, 08:46 AM→Apr 29, 05:32 AMresolved

Apr 29, 05:32 AM

resolved — This issue has been resolved. Thank you for your patience and understanding!

Apr 28, 12:11 PM

monitoring — This is now mitigated. If you were impacted, please follow the steps below to restore your purchase. For affected users, you can try restoring your purchase by following these steps: 1. Open the Canv...

Apr 28, 10:26 AM

identified — For affected users, you can try restoring your purchase by following these steps: 1. Open the Canva app on your phone. 2. Go to Menu > tap the dropdown arrow (v) next to your account name. 3. Scroll d...

+1 more updates

Users may encounter issues with downloading design

major

Apr 4, 04:43 AM→Apr 4, 06:42 AMresolved

Apr 4, 06:42 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Apr 4, 04:43 AM

identified — Users are experiencing issues downloading designs. The impact includes import, export, and print ordering.

March 2025

Users will be experiencing problems working with videos.

major

Mar 21, 07:14 PM→Mar 22, 12:41 AMresolved

Mar 22, 12:41 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Mar 21, 07:14 PM

identified — Users may experience difficulties working with videos. Our team is actively investigating the issue. Thank you for your patience and understanding.

February 2025

Ongoing Issues with PayPal Payments

major

Feb 25, 04:39 PM→Feb 25, 05:48 PMresolved

Feb 25, 05:48 PM

resolved — This issue is now resolved. Please refresh your design and try downloading it again.

Feb 25, 04:42 PM

investigating — We are continuing to investigate this issue.

Feb 25, 04:39 PM

investigating — We’re aware of issues affecting PayPal payments, as well as publishing designs with premium elements — including for Canva Pro and Teams users subscribed via PayPal, even when no payment is required. ...

Ongoing Issues with PayPal Payments

major

Feb 25, 05:16 AM→Feb 25, 07:43 AMresolved

Feb 25, 07:43 AM

resolved — This issue has now been resolved. If you continue to experience any errors, please try refreshing your page.

Feb 25, 05:16 AM

Unable to upload images

major

Feb 25, 04:51 AM→Feb 25, 06:19 AMresolved

Feb 25, 06:19 AM

resolved — The issue affecting image uploads on Canva has been resolved.

Feb 25, 04:54 AM

investigating — We are aware of an issue where users are unable to upload images and are currently investigating.

Feb 25, 04:51 AM

investigating — We are aware of an issue where users are unable images and are currently investigating.

Missing Paid Features

none

Feb 13, 08:56 AM→Feb 14, 07:02 AMresolved

Feb 14, 07:02 AM

resolved — This incident is now resolved. Thank you for your patience and understanding.

Feb 13, 08:56 AM

investigating — We are aware that some users may be experiencing issues accessing paid features. Our team is aware of the situation and is actively investigating the issue. We appreciate your patience and will provid...

Related Incident Histories

Figma

Outage history →

Get Canva Outage Alerts

Be the first to know when Canva go down.