New Relic Outage History

We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the US region may have experienced issues with alert behavior including delayed alert notifications.

We have implemented a fix and are starting to see recovery for impacted services. A subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

We are continuing to investigate an issue with alerts irregularities where a subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

We are investigating an issue with alert behavior. Some customers in the US region may experience delayed or missing alert notifications related to real-time data.

Between 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operations

Some customers in the EU region have reported recovery of data ingest.

Some customers in the EU region have reported recovery of data ingest.

We have engaged our Product Management Team to assist with further investigation and are evaluating additional mitigation efforts.

We are investigating an issue with data ingest

Affected New Relic services have returned to normal operations following the resolution of the cloud provider network interruption. Our teams preliminary investigation indicates that New Relic ingest systems continued to function as expected throughout the interruption; however, data availability may differ depending on the configuration of each customer environment and their dependency on affected cloud provider services.

We are seeing signs of recovery for impacted services as our cloud provider continues to resolve the ongoing network interruption. We will continue to monitor the situation and provide updates as more information is available.

We have been able to confirm an ongoing network interruption with our cloud provider. As a result, some customers in the US and EU regions may experience intermittent irregularities for some features including synthetics, infinite tracing, cloud integrations, mobile symbolication and crash events, and entity relationships. We will provide our next update at 20:00 UTC or upon significant change.

We have engaged our Cloud provider to assist with further investigation and have implemented additional mitigation efforts. Which has lead to full recovery in synthetics and some recovery in Cloud. However some customers may still experience some delays in entity events appearing.

We have engaged our Cloud provider to assist with further investigation and have implemented additional mitigation efforts. Which should lead to full recovery in synthetics and some recovery in Cloud. However some customers may still experience some delays in entity events appearing.

Some customers in the US and EU region may experience errors when sending data to New Relic using cloud or synthetics, issues in viewing data in real time, delays in Entity events appearing in customer account

Some customers in the US and EU region may experience errors when sending data to New Relic using cloud or synthetics, issues in viewing data in real time, and delayed or missing data in synthetics and cloud.

Some customers in the US and EU region may experience errors when sending data to New Relic using cloud or synthetics, issues in viewing data in real time, and delayed or missing data in synthetics and cloud.

Between 16:20 UTC and 17:28 UTC on Tuesday, October 7th, 2025, some customers in the US region may have experienced delays in data appearing within the New Relic UI. Alert notifications may have also been delayed as a result. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Some customers in the US region may be experiencing a delay in data appearing within the New Relic UI. Alert notifications may also be delayed as a result.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 10:47 UTC and 14:59 UTC, some customers in the US region may have experienced irregularities for Synthetics such as delays for job processing and results. We have investigated and resolved this interruption and impacted services have returned to normal operations.

The fix has now been implemented and services have returned to normal. The team are continuing to monitor the recovery

The issue has been identified and our team and working to implement a fix.

Our team continues to investigate the service interruption. Some customers in the US region will see impacted Synthetic checks.

We are currently investigating a service interruption impacting our Synthetics checks.

Between 14:05 UTC and 14:25 UTC on September 8, some customers in the US region may have experienced an issue with the summary page not loading for APM and Browser. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are investigating an issue with the summary page not loading for APM and Browser for some customers. Please continue to monitor this page for updates.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 10:27 UTC and 13:12 UTC on August 2nd, some customers in the EU region may have experienced delayed in data related to Metrics and Tags. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Some customers in the EU region have reported recovery in data related to Metrics and Tags.

Some customers in the EU region may experience delay in viewing Metrics and Tag Data.

We are investigating an issue with delay in data related to Metrics and Tags

We are investigating an issue with delay in data related to Metrics and Tags

We are investigating an issue with delay in data related to Metrics and Tags

Between 13:51 UTC and 15:20 UTC, some customers in the US and EU region may have experienced errors sending golden signal data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Some customers in the US and EU regions may be experiencing delayed golden signal data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Beginning at 01:00 and 02:58 May 25 UTC, some customers in the US region may have experienced delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We suppressed alerts from 01:32 to 02:58 May 25 UTC. We have resolved this interruption and impacted services have returned to normal operations.

Beginning at 01:00 May 25 UTC some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have reduced the latency at this point and are investigating further. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

Beginning at 01:00 May 25 UTC some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

Some customers in the US region may be experiencing delayed APM data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

Between 04:35 May 24 UTC and 07:34 May 24 UTC some customers in the US region may have experienced delayed APM data in dashboards. We have resolved this interruption and impacted services have returned to normal operations.

Starting 04:35 May 24 UTC some customers in the US region may experience delayed APM data in dashboards. We have reduced the latency at this point and are investigating further.

Some customers in the US region may be experiencing delayed APM data in dashboards.

Between 12:52 UTC and 15:28 UTC on April 16th, 2025, some customers in the US may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false positive alert notifications for related data. We have resolved this interruption and impacted services have returned to normal operations.

Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.

Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.

Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are seeing recovery of some impacted services and are continuing to monitor.

Starting at around 13:00 UTC on the 16/04/2025, a subset of customers may be experiencing missed alerts and delayed data affecting dashboards, UI's and API queries. The primary issue triggering the incident has been identified and is in the process of being remediated.

We have identified the issue and are working on a fix for the issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

The restoration of affected entity metadata has now been completed. Impacted services have returned to normal operations.

We are seeing continued restoration of affected entity metadata through both standard agent refresh behaviors, as well as backup and recovery actions taken by our teams. Some customers in the US region may experience irregularities in charts, dashboards, and alert notifications for affected entities until full recovery has completed. We will provide our next update at 14:00 UTC on March 20th or upon significant change.

We are working to resolve the issue resulting in missing metadata for some infrastructure entities. We are seeing recovery of some affected entities through standard agent refresh behaviors and our teams continue to prioritize expediting recovery of remaining affected entity metadata. We will provide our next update at 23:00 UTC or upon significant change.

We are working to resolve the issue resulting in missing metadata for some infrastructure entities. Through standard operations, affected entities will be refreshed over the next 24 - 48 hours automatically. Additionally, our teams are continuing to investigate opportunities to expedite the refresh of metadata for affected entities, including restoring metadata from backups. We will provide our next update at 14:00 UTC on March 19th or upon significant change.

Our teams are working to resolve an issue which has resulted in missing metadata for some infrastructure entities. Affected entities will be refreshed automatically through standard, automated mechanisms at various intervals; however, our teams are continuing to investigate opportunities to expedite the refresh for affected entities. We will provide our next update at 23:00 UTC or upon significant change.

We are investigating an issue affecting the reporting of infrastructure entity metadata from New Relic agents. Some customers in the US region may experience irregularities in charts, dashboards, and alert notifications for affected entities. New Relic teams have implemented a fix to restore affected reporting; however, additional steps are required to refresh existing entities and their visibility in the New Relic UI. Our teams are investigating several paths to complete that process and will continue to provide updates as they are available.

We are continuing to work on a fix for this issue. This service interruption may impact some customers in in our US region

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 06:09 UTC and 07:43 UTC on March 5th 2025, some customers in the US and EU region may have experienced difficulties using the New Relic android application.   We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are continuing to monitor for any further issues.

A fix has been implemented and monitoring the results.

The issue has been identified and a fix is being implemented.

New users are unable to login to Android application for the first time.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

This incident has been resolved.

The issue has been identity and a fix is being implemented.

We are investigating a potential service interruption that may impact some customers. Some customers may experience Delay in APM timeslices dashboards.

Between 10:20 UTC and 11:00 UTC on December 10th, some customers in the US and EU regions may have experienced issues creating new dashboards. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are investigating an issue that may impact the creation of new dashboards for customer accounts in the US and EU regions

We are continuing to investigate this issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 22:51 UTC on Wednesday, December 5th and 02:16 UTC on December 6th, some customers in the EU region may have experienced delayed or missing alert notifications. Data processing for affected data may have been impacted. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

The issue has been identified and a fix is being implemented. Some customers in the EU region may experience delayed or missing alert notifications. Data ingest is not impacted at this time.

We are continuing to investigate an issue where some customers in the EU region may experience delayed alert notifications. Data ingest is not impacted at this time.

Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time. We are continuing to investigate this issue.

Some customers in the EU region may intermittently experience delayed alert notifications. Data ingest is not impacted at this time.

Between 20:48 UTC and 22:34 UTC, some customers in the US region may have experienced issues creating or editing alert conditions through the New Relic UI or API. This issue has been resolved and impacted services have returned to normal operation. Data ingest and alert notifications were not impacted.

Some customers in the US region may experience issues creating or editing alert conditions through the New Relic UI or API. Data ingest and alert notifications are not impacted at this time. We are investigating and will continue to provide updates here as more information is available.

Between 13:56 UTC and 16:16 UTC on November 8th, some customers in the US region may have experienced a persistent error after visiting the ‘Destinations’ tab within the Alerts UI. Alert notifications were not impacted This issue has been resolved and impacted services have returned to normal operations.

We are continuing to investigate this issue.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 00:36 UTC and 02:35 UTC on November 1st, 2024, some customers in the EU region may have experienced data visibility irregularities and delayed alert notifications for affected data. The interruption with our cloud provider has been resolved and affected services have returned to normal operations.

We are seeing signs of recovery and will continue to monitor affected services.

Our cloud provider has confirmed an interruption and is working to resolve the issue impacting New Relic services.

We are continuing to investigate this interruption with our cloud provider.

Some customers in the EU region may be experiencing data visibility irregularities and delayed alert notifications for affected data. We are investigating this interruption and have escalated to our cloud provider.

We have confirmed an interruption for one of our cloud providers resulting in intermittent network connectivity issues for various New Relic services. The issue has been resolved.

We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services. We will provide our next update at 16:00 UTC or upon significant change.

We are continuing to investigate intermittent connectivity issues, but are seeing signs of recovery for most impacted services.

We are continuing to investigate this issue.

We are investigating intermittent connectivity issues between some New Relic services. Customers in the US and EU regions may be experiencing intermittent issues rendering the New Relic UI and connecting to various APIs. Customers in the US region may be experiencing intermittent latency for data processing for some data types, resulting in delayed or false alert notifications.

Some customers in the US region may have experienced intermittent Login issues to create support cases and irregularities in the New Relic UI, Mobile, Synthetics Monitors and alerts notifications

We are continuing to investigate this issue.

Some customers in the US region may be experiencing login Irregularities in the US region

We identified and resolved an issue with entity metadata which affected the visibility of some infrastructure entities in the New Relic UI. Data ingest and alert notifications were not impacted. After resolving the issue, we initiated a re-indexing process which has completed for the US and EU region restoring visibility of affected entities.

As the re-indexing process for the US region nears completion and we continue to see recovery of affected entities, we will provide our next update at 22:00 UTC today, September 12th or upon significant change. Some customers in the US region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Data ingest and alert notifications remain unaffected.

The re-indexing process for the US region is nearly complete and we are seeing recovery of most affected entities. Some customers in the US region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Data ingest and alert notifications remain unaffected.

The re-indexing process for the US region is still in progress, which will take time to complete. Our teams are investigating opportunities to expedite the process, we will provide our next update at 13:00 UTC on September 12th or upon significant change. Some customers in the US region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Visibility of affected entities in the EU region has been restored. Data ingest and alert notifications remain unaffected.

The re-indexing process has completed for the EU region and visibility of affected entities has been restored. The re-indexing process for the US region is still in progress, which may take time. Some customers in the US region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Data ingest and alert notifications remain unaffected.

Some customers in the US and EU region may experience issues viewing entities related to infrastructure cloud integrations, on-host integrations, and Kubernetes. Data ingest and alert notifications are not impacted. We have initiated a re-indexing process, which may take time and should restore visibility of affected entities as our teams continue their investigation.

We are investigating an issue that may impact infrastructure entities for customers in the US and EU region.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 21:30 UTC and 22:12 UTC on July 17th, some customers in the US region may have experienced with browser data availability in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Some customers may be experiencing issues with browser data availability in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. To prevent our customers from receiving a high volume of false alert notifications, alerts are temporarily suppressed for impacted customers.

Between 19:00 UTC and 20:20 UTC on July 6th, some customers in the EU region may have experienced delayed Synthetics check results and delayed alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Some customers in the EU region may experience delayed Synthetics check results and delayed alert notifications.

Between 18:30 to 18:52 UTC on June 24th, some customers in the US/EU region may have experienced 404 errors when accessing the "All Entities" UI. We resolved this interruption and the above services have returned to normal operation.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 12:36 UTC and 2:45 UTC on June 8th, some customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 23:15 UTC May 13 and 14:30 UTC May 14, some customers in the US and EU regions may have experienced Synthetics irregularities.   We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are continuing to investigate an issue that may impact Synthetics for customer accounts in the US and EU regions.

We are investigating an issue that may impact Synthetics for customer accounts in the US and EU regions.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 13:00 UTC on March 6th and 20:00 UTC on March 7th, some customers in the US region may have intermittently experienced out-of-date views for dashboards and UIs which rely on entity tags. Existing alert notifications were not impacted; however, some customers may have been unable to edit or view alert conditions related to entity tags. We have investigated and resolved this interruption and the above services have returned to normal operation.

We are continuing to investigate an issue with entity tag processing. Updates will be provided upon significant change in status.

We are continuing to investigate an issue with entity tag processing. Some customers in the US region may experience out-of-date views for dashboards and UIs which rely on entity tags. Existing alert notifications are functioning as expected; however, some customers may be unable to edit or view alert conditions related to entity tags.

We are investigating an issue with entity tag processing. Some customers in the US region may experience out-of-date views for dashboards and UIs which rely on entity tags. Existing alert notifications are functioning as expected; however, some customers may be unable to edit or view alert conditions related to entity tags.

Some customers in the US region may experience issues when using the using filters in the Alerts UI. Alerts notifications are not affected.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 16:15 UTC and 17:25 UTC on February 23rd, some customers in the US region may have experienced errors when running NRQL queries or when accessing reports or parts of the New Relic UI. We have investigated and resolved this interruption and the above services have returned to normal operation.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 16:47 UTC and 17:57 UTC on February 14, some customers in the US and EU regions may have experienced New Relic UI Delays and Irregularities   We have investigated and resolved this service interruption and impacted services have returned to normal operations.

We are investigating an issue that may impact New Relic UI for customer accounts in the US and EU regions.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

Between 15:30 UTC and 17:52 UTC on February 13th, some customers in the US region may have experienced delayed or false alert notifications for all data types. We have investigated and resolved this interruption and the above services have returned to normal operation.

We are seeing some recovery for impacted services and are monitoring for stability. Some customers in the US region may see improved alert notification performance at this time.

We are continuing to investigate alert processing latency contributing to some customers in the US region experiencing delayed or false alert notifications for all data types.

We are investigating alert processing latency contributing to some US customers experiencing delayed or false alert notifications for all data types.

Some customers in the US region may experience delayed alert notifications for all data types.

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.