Canva Outage History
Past incidents and downtime events
Complete history of Canva outages, incidents, and service disruptions. Showing 50 most recent incidents.
January 2026(4 incidents)
Download issues for designs with uploaded images
2 updates
Thank you for your patience and understanding. As a workaround, you can try the following steps: - Remove the affected image from your design - Re-add the image to the design - Re-apply any photo edits - Try downloading again
Some users may experience download issues with designs that include uploaded photos or image files.
Canva apps appears to be in black/grey background
2 updates
This incident is now resolved. Thank you for your patience and understanding.
Some Canva apps appear in black or grey, making the elements underneath difficult to see. As a workaround, we suggest changing your Canva theme from Light to Dark under the Accessibility: https://www.canva.com/settings/accessibility
Apps Creation Issue
2 updates
This incident is now resolved. Thank you for your patience and understanding.
Event: We are aware that apps created after 2026-01-21 00:00:00 UTC are generated with an ID that contain an underscore which results in developers experiencing CORS issues and unable to test locally. Workaround: Please use Firefox as your browser for now, which should allow you to continue testing. We're actively working on a fix and will share more details about the specific issue shortly. Thanks for your patience, and apologies for the disruption to your workflow.
Users may experience issues with Logging in/Signing up.
3 updates
This incident is now resolved. Thank you for your patience and understanding.
The fix has been put in place and we are monitoring the issue
Users may experience issues with Logging in/Signing up. We are currently investigating the issue and will keep you updated.
December 2025(2 incidents)
Some users may experience an error upon accessing their Canva designs.
4 updates
This incident is now resolved. Thank you for your patience and understanding.
We have put a fix in place and Canva has recovered. We are continuously monitoring the issue.
We are currently investigating the issue and will keep you updated.
We are currently investigating the issue and will keep you updated.
Canva is down due to Cloudflare outage
3 updates
Canva services have fully recovered following the Cloudflare outage. All systems are now operational.
We are continuing to monitor Canva services following the Cloudflare outage. All systems appear to be recovering.
Canva is down due to Cloudflare outage
November 2025(3 incidents)
Users may experience issues with Canva Al features
3 updates
This incident is now resolved. Thank you for your patience and understanding.
The fix has been put in place and we are monitoring the issue.
Users may experience issues with Canva Al features. We are currently investigating the issue and will keep you updated.
Connect API
3 updates
The issue is now resolved.
The fix has been put in place and we are monitoring the issue
Users are experiencing issues using Canva Connect API
Users are experiencing issues loading Canva
7 updates
This incident is now resolved. Thank you for your patience and understanding.
We've implemented a fix and monitoring results.
We've implemented a fix and monitoring results.
We are working with Cloudflare to fix the issue.
Our CDN provider Cloudflare is having issues resulting in Canva being unable to load for some users. Please refer to https://www.cloudflarestatus.com/
We are continuing to work on a fix for this issue.
Users may be unable to load Canva.
October 2025(7 incidents)
Users are experiencing issues generating video through Magic Media
3 updates
This incident has been resolved.
- Fix has been implemented. Users should be able to generate videos with Magic Media now.
Users may experience issues when trying to generate videos through Magic Media.
Some users are unable to add credit cards as a payment method
2 updates
This issue has been resolved
We are currently investigating an issue where some users are unable to add credit cards as a payment method.
Users are encountering issues with accessing or using Canva.
23 updates
The issue has been resolved.
Most of Canva and our features have come back online. Our team is actively investigating: - loading designs on homepage (refresh sometimes works) - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs
Most of Canva and our features have come back online. Our team is actively investigating: - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs
Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video.
Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.
Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.
Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor.
Users may still see issues with downloading designs. We are continuing to monitor.
Users may still see issues with downloading designs. We are continuing to monitor.
Users may still see issues with downloading designs. We are continuing to monitor.
Users may still see issues with downloading designs. We are continuing to monitor.
Users may still see issues with downloading designs. We are continuing to monitor.
We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor.
We have seen the majority of functionality recovered. Users may still see issues with downloading designs.
We are seeing significant recovery. We are continuing to monitor.
We are seeing significant recovery. We are continuing to monitor.
We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access.
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible.
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.
We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible.
Some users might not be able to access Canva
3 updates
This incident is now resolved. Thank you for your patience and understanding
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Some users may encounter an error or slowness when uploading files to Canva
2 updates
This incident is now resolved. Thank you for your patience and understanding.
We've noticed an increase in failed and slow uploads in some regions, and are investigating
Text input and layout issues on iOS 26.0 (web browser and app)
3 updates
This incident is now resolved. Thank you for your patience and understanding.
We have implemented mitigations for the identified issues and user functionality is restored. We are continuing to monitor for any problems related to the latest iOS releases.
We’re currently investigating critical issues affecting users on iOS 26.0. The main impact is on text input and editing, with layout problems also obscuring certain functionality. Most affected: iOS web browser Also affected: Native iOS app Our team is actively working on mitigations to restore full functionality.
Unable to import files from most apps
2 updates
This incident has been resolved.
We are currently investigating an issue wherein our users are unable to import files from most apps. We will update again once the issue is solved.
September 2025(4 incidents)
Planned Maintenance for Brandkit
2 updates
The maintenance is now complete
We are currently conducting maintenance for Brankit during this time: Logged in users will not be able to create/use their Brand Kit. Logged in users will not be able to use uploaded fonts/textstyles from their Brand Kit in the editor. Logged in users will not be able to use colors and chart colors from their brand kit in the editor. Magic write with brand voice will not be accessible. Canva.com/brand will show “There’s a problem loading this page” Brand controls will not be accessible. Publish controls and app controls will not be available The maintenance is expected to last for a few minutes.
Subfolders appear outside the main folders on the Projects page
3 updates
This incident is now resolved. Thank you for your patience and understanding.
A fix has been rolled out and we are monitoring the results to ensure the issue is fully resolved.
Users are experiencing issues with folders wherein the subfolders appear outside the main folders on the Projects page
Payment Errors
2 updates
This incident is now resolved. Thank you for your patience and understanding.
We are currently investigating reports of users experiencing errors when attempting to process payments. Our team is working to identify and resolve this issue. We will provide updates as more information becomes available.
Users experiencing increase in timeout errors affecting image generation.
2 updates
This incident is now resolved. Thank you for your patience and understanding.
Users experiencing increase in timeout errors affecting image generation in our Dream Lab, Canva AI, and Magic Media products. We’ve identified the root cause and are actively working on a fix.
August 2025(2 incidents)
Canva Access Issues - Indonesia
3 updates
This incident is now resolved. Thank you for your patience and understanding.
We have implemented a fix for the access issues affecting users in Indonesia. We are currently monitoring the situation to ensure the issue is fully resolved and will provide updates as we verify everything is working normally.
We are currently aware of reports from users in Indonesia experiencing difficulty accessing Canva. Our team is investigating this issue and working to resolve it. We will provide updates as more information becomes available.
Unable to access Canva.com in the Philippines
2 updates
This incident is now resolved. Thank you for your patience and understanding.
We are aware that some users in the Philippines are currently experiencing difficulty accessing Canva. Our team is actively investigating this issue and working to restore normal service. We will provide updates as more information becomes available.
July 2025(6 incidents)
Users may have issues logging in or opening designs
3 updates
This has been resolved.
We are currently monitoring results.
Some users may encounter some issues in Canva: - Can't log in - Can't open designs
Users will have issues importing files as designs
2 updates
This incident has been resolved.
Users will have issues importing files as designs.
Magic Media generate image with style is unavailable
2 updates
Users now can generate content with Magic Media with styles selected
Generate image with style is experiencing errors. Users are not able to generate images with style selected.
Users are unable to view or save changes to designs.
9 updates
This incident has been resolved.
We are continuing to monitor for any further issues.
We've implemented a fix and monitoring results.
We've implemented a fix and monitoring results.
We are currently working on a resolution
Users may have issues with: - Users are unable to view or save changes to designs - Users of CanvaAI making general knowledge queries or how to use Canva features may see failure messages - Realtime comments may not be working, and will need to refresh the page to see new comments - Application Notification may not be working, and users will need to refresh page to see new notifications - Timer and follow user on designs may not be working
We are still investigating it.
We are still investigating the issue
We are currently still investigating this issue.
Users may encounter issues with brand kits
6 updates
This incident has been resolved.
We are continuing to monitor for any further issues. - Users may have issues creating new brand kits
We’re actively working on a solution to resolve this issue.
We are working on a solution and continuing to monitor for any further issues.
Users may encounter issues related to brand kit: - Updating brand kit will fail - Using brand kits in a design may cause errors - Downloading designs with brand kit will fail
Users may encounter issues related to brand kit: - Updating brand kit will fail - Using brand kits in a design may cause errors
Users might experience latency on Canva. Some features might also show an error.
3 updates
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue
June 2025(11 incidents)
Canva Pro users are unable to generate videos using Canva AI.
2 updates
This incident is now resolved. Thank you for your patience and understanding.
We are currently investigating this issue. We'll provide further updates as we progress towards resolving it.
Canva Pro users are unable to generate videos using Canva AI
2 updates
This incident is now resolved. Thank you for your patience and understanding.
We are currently investigating this issue. We'll provide further updates as we progress towards resolving it.
Errors when attempting to generate videos with CanvaAI
2 updates
This incident is now resolved. Thank you for your patience and understanding.
Users may have issues with: - Generating videos with CanvaAI Only video generation is affected. Other features should work as normal
Some users are currently experiencing issues when generating video clips using Canva AI.
3 updates
This incident has been resolved.
The issue has been mitigated but video generation may still take slightly longer than usual.
We’re aware of the issue affecting video generation via Canva AI and our engineering teams are actively investigating the root cause. We’ll continue to provide updates as we work toward a resolution.
Users are experiencing issues using Canva Apps
2 updates
This incident with Canva Apps is now resolved. Thank you for your patience and understanding.
We are aware of issues using Apps at the moment. Our engineering teams are actively engaged in troubleshooting. We'll provide further updates as we progress towards resolving the issue.
Users are experiencing issues using Canva Apps.
3 updates
We have rolled back a change that was causing issues when users tried to use apps and are currently monitoring the recovery.
We have rolled back a change that was causing issues when users tried to use apps and are currently monitoring the recovery.
We have rolled back a change that was causing issues when users tried to use apps and are currently monitoring the recovery.
Users are unable to use Canva
3 updates
This incident has been resolved.
We are continuing to work on a fix for this issue.
We’re aware of an issue where users are unable to access Canva and are encountering timeout errors when attempting to load the platform. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
MagicMedia generate video is experiencing issues
3 updates
This incident is now resolved. Thank you for your patience and understanding.
Issue has been raised with external service provider and is actively being resolved.
Users may experience issues when generating videos with MagicMedia
Users are experiencing issues generating videos with MagicMedia
2 updates
MagicMedia generate video is now working as normal
Users may have issues with generating videos via MagicMedia. We are currently investigating the issue.
CanvaAI increased error rate
2 updates
This has been resolved. Thank you for your patience.
We're seeing increased error rate and processing times within CanvaAI for users generating designs, images, or code
Users may encounter issues when generating designs using Canva AI
2 updates
This incident is now resolved. Thank you for your patience and understanding.
We are currently investigating an outage affecting critical services used by Canva AI. Some AI interactions may be slow or be temporarily unavailable. Our team is actively looking into the issue. We appreciate your patience and will share updates as soon as possible.
May 2025(3 incidents)
Users may encounter issues when logging in using email codes.
2 updates
The issue has been resolved. Users should now be able to log in without any problems. Thanks for your patience!
Some users may encounter problems when logging in using email codes. Our team is actively looking into the issue. We appreciate your patience and will share updates as soon as possible.
Unable to access Canva due to Timeout Errors
11 updates
This incident has been resolved.
Access to Canva has now been restored and most users should be able to use the platform as expected. However, we’re aware that some users may still experience issues with saving their designs. Our engineering team is actively monitoring the situation and continuing work to fully resolve these remaining issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
Access to Canva has now been restored and most users should be able to use the platform as expected. However, we’re aware that some users may still experience issues with saving their designs. Our engineering team is actively monitoring the situation and continuing work to fully resolve these remaining issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We’re aware of an issue where users are unable to access Canva and are encountering timeout errors when attempting to load the platform. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
Unable to Add Print Orders to Cart
3 updates
Access to Cart has now been restored. Users are now able to add to cart and use their carts to print.
A fix has been implemented and we are monitoring the results.
We are investigating an issue that's currently cause user to be unable to access, add to cart, or use their carts to print.
April 2025(3 incidents)
Issue with Subscription Activation After Payment
3 updates
This incident is now resolved. Thank you for your patience and understanding.
This is now mitigated. If you were affected, we will automatically process a refund for your purchase. New subscription attempts are working so we recommend to subscribe again. Thank you for your patience and understanding!
We are currently aware of an issue where some users may experience problems with their subscription activating after payment. Our team is actively working to resolve this as quickly as possible. If you were affected, we will automatically process a refund for your purchase. We recommend attempting to subscribe again once the issue has been fully resolved. We will provide an update as soon as the fix is in place. Thank you for your patience and understanding.
Canva Pro features issues for subscribers via Google Play
4 updates
This issue has been resolved. Thank you for your patience and understanding!
This is now mitigated. If you were impacted, please follow the steps below to restore your purchase. For affected users, you can try restoring your purchase by following these steps: 1. Open the Canva app on your phone. 2. Go to Menu > tap the dropdown arrow (v) next to your account name. 3. Scroll down and tap Settings. 4. Go to the Subscription tab. 5. Tap the Restore Purchase button. 6. Wait for the confirmation message indicating success. Thank you for your patience and understanding.
For affected users, you can try restoring your purchase by following these steps: 1. Open the Canva app on your phone. 2. Go to Menu > tap the dropdown arrow (v) next to your account name. 3. Scroll down and tap Settings. 4. Go to the Subscription tab. 5. Tap the Restore Purchase button. 6. Wait for the confirmation message indicating success. Thank you for your patience and understanding!
We’re currently experiencing an issue where new Canva Pro subscriptions and renewals made through Google Play may not immediately gain access to paid features after payment. Our team is actively investigating the issue. We recommend users to stay tuned for further updates as we work on a fix.
Users may encounter issues with downloading design
2 updates
This incident is now resolved. Thank you for your patience and understanding.
Users are experiencing issues downloading designs. The impact includes import, export, and print ordering.
March 2025(1 incident)
Users will be experiencing problems working with videos.
2 updates
This incident is now resolved. Thank you for your patience and understanding.
Users may experience difficulties working with videos. Our team is actively investigating the issue. Thank you for your patience and understanding.
February 2025(4 incidents)
Ongoing Issues with PayPal Payments
3 updates
This issue is now resolved. Please refresh your design and try downloading it again.
We are continuing to investigate this issue.
We’re aware of issues affecting PayPal payments, as well as publishing designs with premium elements — including for Canva Pro and Teams users subscribed via PayPal, even when no payment is required. Our team is actively working on a fix and will share updates as soon as possible. Thank you for your patience.
Ongoing Issues with PayPal Payments
2 updates
This issue has now been resolved. If you continue to experience any errors, please try refreshing your page.
We’re aware of issues affecting PayPal payments, as well as publishing designs with premium elements — including for Canva Pro and Teams users subscribed via PayPal, even when no payment is required. Our team is actively working on a fix and will share updates as soon as possible. Thank you for your patience.
Unable to upload images
3 updates
The issue affecting image uploads on Canva has been resolved.
We are aware of an issue where users are unable to upload images and are currently investigating.
We are aware of an issue where users are unable images and are currently investigating.
Missing Paid Features
2 updates
This incident is now resolved. Thank you for your patience and understanding.
We are aware that some users may be experiencing issues accessing paid features. Our team is aware of the situation and is actively investigating the issue. We appreciate your patience and will provide updates as we learn more.